Chief Revenue Officer Job at Learning Curve Group (Durham)

Job Description

The Chief Revenue Officer (CRO) is responsible for leading, integrating and accelerating all employer‑facing revenue functions across LCG, including apprenticeships, adult skills and employability. This executive role provides strategic and operational leadership across sales, marketing and revenue operations to deliver sustainable growth, own overall revenue targets against company targets, maximise employer partnership value and ensure predictable, data‑driven revenue performance. As a key member of the Executive Team, the CRO brings deep B2B expertise, sophisticated commercial acumen and the ability to cultivate long‑term, high‑value employer relationships that open new markets and fuel continued growth. The CRO will build and lead a high‑performing, integrated commercial organisation, ensuring sales, marketing and revenue operations work seamlessly together to support LCG’s strategic ambitions.

Job Responsibility

Develop and deliver LCG’s revenue strategy across apprenticeships and adult skills, ensuring alignment with organisational goals and the wider growth
Lead the commercial planning cycle, including forecasting, target setting, proposition development and market positioning
Work with finance, operations and funding teams to optimise margin and long-term revenue stability
Identify new sectors, regions and partnership opportunities to drive expansion and diversification and develop high-value partnerships with major employers
Own the employer value proposition and ensure LCG remains competitive, relevant, and aligned with labour market needs
Design and optimise the full employer lifecycle from acquisition through onboarding, programme delivery, expansion and long-term partnership
Increase employer lifetime value through cross-programme engagement and strategic account development
Ensure employer experience is consistent and commercially aligned across all touchpoints
Provide commercial insight to the Executive Team and Board, shaping long‑term business strategy
Ensure commercial activities align with regulatory requirements, funding rules and organisational risk frameworks
Monitor revenue concentration, contractual exposure and funding dependency risks
Lead the Apprenticeships Sales Director and Adult Sales Director, setting clear performance expectations
Oversee all employer‑facing sales activity, ensuring strong pipeline management, accurate forecasting and consistent revenue delivery
Drive improved conversion rates at every stage of the employer journey and strengthen employer retention and lifetime value
Grow employer partnerships through levy maximisation, commercial contracts and long‑term, multi‑programme agreements
Ensure the sales organisation uses data, insight and coaching to diagnose performance, drive action and embed continuous improvement
Line manage the Marketing Director ensuring brand, digital, PR, demand generation and campaign activity fully supports commercial objectives
Ensure sales and marketing operate as a single, integrated revenue engine with shared targets, KPIs and robust lead management processes
Use market insight, competitive intelligence and employer behaviour analytics to shape strategic direction, positioning and campaign strategy
Establish a clear performance marketing culture with measurable ROI and continuous optimisation
Represent LCG with major employers, sector bodies, regional stakeholders and government partners
Strengthen LCG’s reputation as a leading provider of workforce development and apprenticeships
Lead the Revenue Operations function to ensure pipeline accuracy, CRM discipline, sales enablement and revenue reporting integrity
Develop consistent processes across sales and marketing to improve efficiency, conversion and employer experience
Ensure systems, analytics and data visualisation support decision-making and enable proactive revenue management
Own commercial governance processes ensuring high-quality data, forecasting discipline and compliance with internal controls
Work closely with Operations and Curriculum to ensure robust capability planning, delivery readiness and a seamless employer learner journey
Partner with the Director of Funding on commercial modelling, pricing, risk analysis and DfE funding considerations
Collaborate with Finance on forecasting, commercial modelling, and risks/ opportunities management
Support the CEO and Executive Team with strategic initiatives, board reporting, and long‑term growth planning
Build a high‑performing, collaborative and commercially‑driven culture across all revenue teams
Coach, develop and mentor senior leaders to maximise capability, resilience and accountability
Ensure strong succession planning and talent development across the sales and marketing functions
Contribute as a key member of the Executive Team, shaping organisational strategy, investment priorities and long-term growth planning
Conduct your role in line with the company values and expected behaviours
Promote equal opportunities and recognition of diversity throughout the company
Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
Ensure confidentiality and professionalism at all times
Provide learners, customers and colleagues with support, advice, and guidance as part of your everyday role

Requirements

Expert knowledge of building and leading integrated revenue functions (Sales, Marketing and RevOps) to deliver predictable, data-driven revenue growth
Demonstrable experience in employer‑focused B2B sales, ideally in services, skills, education, staffing, or workforce solutions
High-level analytical ability to interpret pipeline data, forecast revenue, diagnose performance issues and drive corrective action
Advanced understanding of CRM systems, sales pipelines, funnel analytics, marketing attribution and revenue forecasting tools
Ability to establish and enforce revenue governance, metrics and performance dashboards
Proven ability to align marketing and sales through shared KPIs, lead scoring, SLA frameworks and joint planning cycles
Ability to partner with CTO/Data Tech teams on CRM optimisation, automation workflows, data architecture and AI enablement
Level of Vocational Experience: 6 years

What we offer

26 days annual leave + Bank Holidays
Buy & Sell an additional 5 days each year
Length of service annual leave increments starting at 2 years
Healthcare Scheme
Home & Tech schemes
Enhanced Family Leave
Paid Volunteer day each year
Early Finish Fridays on the last Friday of every month
Student / Teacher Discount
Uniform
Electric Car charging points (Head Office)
Free fruit, Coffee and Tea (Head Office)
Onsite Shower (Head Office)
Prayer room on request or list of nearest available places of worship (Head Office)

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