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Chief Quality & Risk Officer

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Southern Cross Support Services

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Job Description:

Chief Quality & Risk Officer (CQRO) to lead with impact at the strategic level. Reporting directly to the CEO, provides enterprise-wide leadership of quality, safeguarding, risk management and regulatory governance across all service streams. Accountable for strengthening Kanda’s regulatory posture, risk maturity and safeguarding frameworks, while fostering a culture of accountability, learning and continuous improvement. Trusted advisor to the Board, CEO and Executive Leadership Team, providing clear insight on organisational risk, compliance, quality performance and emerging issues. Plays a key part in enabling sustainable growth, transformation initiatives and integration of new services, ensuring quality and risk considerations are embedded in strategic decision-making. The role has a national remit and requires the ability to travel periodically to support audits, regulator engagement and operational oversight.

Job Responsibility:

  • Lead and continuously enhance Kanda’s enterprise Quality, Safeguarding and Risk frameworks
  • Own and steward the organisation’s Enterprise Risk Management Framework, Risk Appetite and strategic risk registers
  • Provide executive oversight of compliance with: NDIS Practice Standards, Child Safe Standards & Reportable Conduct Schemes, Aged Care Quality Standards, Clinical and corporate governance requirements
  • Lead regulator engagement, serious incidents and high-risk matter responses
  • Oversee audit, accreditation and remediation programs across all business units
  • Deliver high-quality, data-driven reporting to the Board and its sub-committees, supporting informed governance and assurance
  • Build and lead a high-performing national Quality & Risk function
  • Champion a culture of ethical practice, safeguarding and continuous improvement

Requirements:

  • Executive-level experience leading quality, risk, safeguarding or compliance functions
  • Demonstrated experience across NDIS, child safety/reportable conduct and aged care
  • Strong track record in audit leadership, regulator engagement and serious incident management
  • Confidence operating as a Board advisor on risk, quality and governance
  • A calm, values-driven leadership style and ability to lead through complexity, growth and change
  • Capacity and flexibility to travel nationally as required
  • Bachelor degree in Health, Human Services, Risk, Governance, Law or related discipline
  • Relevant professional certifications (highly regarded)
  • Ability to meet all required screening and compliance checks
What we offer:
  • Executive role with genuine influence at Board and enterprise level
  • Purpose-driven organisation delivering impact at scale
  • Opportunity to shape safeguarding, quality and risk across a diverse national footprint
  • Values-led culture grounded in integrity, candour and accountability

Additional Information:

Job Posted:
January 15, 2026

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