Chief Product Officer – Merchant Services Job at Tier4 Group (Fort Worth/Dallas, TX or Atlanta, GA)

Job Description

Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross-functional alignment. The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services and payments required.

Job Responsibility

Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments.
Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments.
Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.

Requirements

Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
7+ years of people leadership, with proven success building and mentoring product teams
Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
Strong background in merchant services and payments.
Experience driving cross-functional alignment across technology, business, and operations
High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps

Nice to have

Deep knowledge of product management best practices, design thinking, and innovation methodologies
Experience with market analysis, business cases, and P&L ownership
Strong facilitative leadership and influencing skills in a shared-services model
Hands-on understanding of payments technology, APIs, and developer ecosystems
Press-trained or experienced representing a company externally to investors, analysts, or media

What we offer

Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan & Employee Stock Purchase Plan
Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
Short-Term & Long-Term Disability

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Chief Product Officer – Merchant Services

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