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Chief Product Officer – Merchant Services

tier4group.com Logo

Tier4 Group

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Location:
United States , Fort Worth/Dallas, TX or Atlanta, GA

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Our client, Deluxe, is seeking a Chief Product Officer (CPO) to lead their Merchant Services product portfolio through its next phase of innovation and growth. This leader will oversee a team of ~10 product professionals and manage a roughly $20M annual technology investment, including $7.5–8M in new builds, while driving strategy, execution, and cross-functional alignment. The ideal candidate is a builder and owner—someone who brings vision, humility, and critical thinking, while fostering a collaborative culture. Experience in merchant services and payments required.

Job Responsibility:

  • Set the vision and roadmap for Merchant Services, balancing short-term product improvements with long-term strategic investments.
  • Lead the product team (~10 members), ensuring alignment, collaboration, and accountability.
  • Oversee annual $20M tech spend, maximizing ROI on both ongoing operations and $7.5–8M of new product builds.
  • Partner with Technology, Sales, Marketing, Operations, and Finance to deliver products that are desirable, viable, and scalable.
  • Advance payment gateway capabilities for omni-commerce competitiveness, including APIs, developer portals, and certification environments.
  • Engage directly with customers, partners, and internal stakeholders to bring the voice of the customer into product design and prioritization.
  • Serve as a cultural leader who thinks like an owner, balances innovation with operational discipline, and communicates across the enterprise with emotional intelligence.

Requirements:

  • Bachelor’s degree + 10 years product management experience, OR Master’s degree + 8 years
  • 7+ years of people leadership, with proven success building and mentoring product teams
  • Track record of owning a portfolio of products across the full lifecycle: concept, launch, growth, and maturity
  • Strong background in merchant services and payments.
  • Experience driving cross-functional alignment across technology, business, and operations
  • High emotional intelligence, humility, and business acumen with a focus on cultural fit and collaboration
  • Ability to balance vision and execution, simplifying complexity into clear strategies and roadmaps

Nice to have:

  • Deep knowledge of product management best practices, design thinking, and innovation methodologies
  • Experience with market analysis, business cases, and P&L ownership
  • Strong facilitative leadership and influencing skills in a shared-services model
  • Hands-on understanding of payments technology, APIs, and developer ecosystems
  • Press-trained or experienced representing a company externally to investors, analysts, or media
What we offer:
  • Healthcare (Medical, Dental, Vision)
  • Paid Time Off, Volunteer Time Off, and Holidays
  • Employer-Matched Retirement Plan & Employee Stock Purchase Plan
  • Tuition Reimbursement, Infertility Treatment, Adoption & Surrogacy Assistance
  • Short-Term & Long-Term Disability

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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