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Ethos Care is a leading multi-site residential care group, is seeking an experienced Chief Operations Officer (COO) to join its senior leadership team. This is a key executive role with overall responsibility for driving operational performance, organisational effectiveness, and sustainable business growth across a national portfolio of services. Reporting directly to the Chief Executive Officer (CEO), the COO will play a pivotal role in executing the organisation’s strategic vision, ensuring that operational structures, systems, and teams are aligned to deliver high-quality, consistent, and efficient services. The role requires a strong focus on performance management, governance, and continuous improvement within a regulated environment. The successful candidate will be responsible for translating strategy into clear operational plans and measurable outcomes, leading multi-site operations, and embedding a culture of accountability, excellence, and continuous improvement across the organisation. As COO, you’ll take ownership of day-to-day performance across our nursing home network, ensuring each home is running effectively, safely, and in line with our values. You’ll work closely with the CEO and leadership team to turn strategy into action—and results.
Job Responsibility:
Driving operational performance, organisational effectiveness, and sustainable business growth across a national portfolio of services
Executing the organisation’s strategic vision, ensuring that operational structures, systems, and teams are aligned to deliver high-quality, consistent, and efficient services
Translating strategy into clear operational plans and measurable outcomes
Leading multi-site operations
Embedding a culture of accountability, excellence, and continuous improvement across the organisation
Taking ownership of day-to-day performance across our nursing home network, ensuring each home is running effectively, safely, and in line with our values
Working closely with the CEO and leadership team to turn strategy into action—and results
Requirements:
A Level 8 (Honours) degree in Business, Management, Finance, Operations, or a related field
A postgraduate qualification (e.g. MBA or Master’s in Strategy, Leadership, or Operations) is a strong advantage
Professional certifications in project management, leadership, or operational excellence are a plus
10–15 years’ experience in operations, corporate management, or a related sector
5+ years in a senior leadership or executive role with full accountability for performance
Proven success managing and optimising multi-site operations, ideally across diverse locations
A track record of driving efficiency, quality, and sustainable growth
Experience working within regulated environments with strong governance and compliance oversight
Strong commercial and financial acumen, including P&L ownership, budgeting, and cost control
Skilled in operational planning, performance management, and KPI delivery
Experience leading transformation, scaling operations, and continuous improvement initiatives
Solid understanding of governance, risk, and compliance frameworks
Strategic mindset with the ability to turn vision into execution
Proven leader who builds, develops, and inspires high-performing teams
Confident decision-maker who balances commercial, operational, and people priorities
Excellent communicator with the ability to influence at all levels, including Board
Resilient, adaptable, and effective in fast-paced, complex environments
Values-driven, with a strong focus on quality, accountability, and continuous improvement
Nice to have:
Experience delivering digital transformation or process optimisation across multiple sites
Background in regulated, service-led sectors (e.g. healthcare, social care, hospitality)
Understanding of care environments or clinical governance structures (beneficial, not essential)