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Communitech · IT - Administration

Chief Operating Officer

Canada, Kitchener Employment contract 200000.00 CAD / Year · Job Posted June 16, 2026
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Job Description

Communitech is a member-led, non-profit organization shaped by the people building tech companies in Waterloo Region. We help tech companies start, grow and succeed and we’re building a globally competitive ecosystem shaped by local companies that start here, scale here and stay here. The COO will own the operational delivery of Communitech’s member experience, including venture services, founder and operator programming, membership, and marketing. This is a market-facing leadership role for someone who can build a delivery engine that earns the trust of local founders and their teams.

Job Responsibility

  • Own the member experience
  • Lead venture services and company support
  • Lead membership growth and value
  • Lead marketing and market presence
  • Build an operating system for delivery
  • Lead and develop people and teams

Requirements

  • Direct startup and technology experience
  • Experience as a founder, senior executive or functional leader in a fast-growing technology company
  • Deep understanding of startups, scale-ups and the realities of building technology companies in changing markets
  • Familiarity with both early-stage company building and later-stage scaling challenges
  • A genuine love (and endless curiosity) of technology, startups, founders and the people who build companies
  • Strong operating leadership
  • Experience leading teams, building systems, setting metrics and improving delivery quality
  • Comfort operating in a fast-moving, ambiguous environment where priorities evolve and judgment matters
  • Ability to create focus, make trade-offs and build accountability without adding unnecessary bureaucracy
  • Member and market orientation
  • Strong instinct for member companies' wants and needs
  • Ability to listen closely to companies, identify patterns, and translate those insights into better services, programming and experiences
  • Credibility with founders, executives, investors, operators and ecosystem partners
  • A practical, low-ego approach to building relationships and solving problems
  • Marketing and revenue orientation
  • Experience working with (or leading) product, marketing, membership, customer success, and/or revenue
  • Ability to connect storytelling, member value, programming, and revenue into a coherent operating model
  • Comfort supporting private revenue growth through membership, sponsorship, partnerships and high-value services
  • People leadership
  • Exceptional people leader with a track record of building high-performance teams
  • Ability to coach, challenge and support leaders
  • High emotional intelligence and communication skills
  • Ability to build trust across teams while maintaining high standards for performance and delivery
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