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Joining as the COO Poland to lead Customer Success, Customer Care, RevOps, Finance, and Legal operations in the Polish market, optimizing processes, enhancing customer success metrics, and driving growth through strategic initiatives.
Job Responsibility:
Oversee Customer Success, Customer Care, RevOps, Finance, and Legal operations within the Polish market
Optimize communication and processes across functions
Enhance customer success metrics
Drive growth through strategic initiatives
Align operational performance with business objectives
Ensure coordination across departments
Provide guidance and oversight to different functions
Enhance autonomy and operational efficiency
Continuously evaluate company performance
Manage integration of customer success initiatives for acquisitions
Spearhead operational enhancements and tackle intricate problem-solving challenges
Requirements:
Deep expertise in at least one of the areas under responsibility (Customer Success, Customer Care, RevOps, Finance, Legal)
Strong understanding of SaaS business models
Healthcare and SMB sector knowledge as advantages
Effective in leading cross-functional teams
Track record of delivering measurable results (revenue growth, cost savings, operational efficiency)
Skilled in using data-driven models
Demonstrated ability to work collaboratively in a cross-functional setup
Open to learning from customers and team
Fluent in Polish and English
Nice to have:
Healthcare and SMB sectors knowledge
What we offer:
Healthcare insurance
Wellness support (gym memberships, mental health support)
Time off (vacation, birthday, recharge days)
Local perks like meal vouchers (ticket restaurant), transport allowances, or extended parental leave
Career growth opportunities
Global team environment
Remote work and flexible hours
Office access in hubs (Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome, Bologna)