Chief of Staff, Citi

Citi

Location:
India, Pune

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Chief of Staff (Business Unit Manager) is a senior position within Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and drives overall administrative activities related to Markets Operations functions. The Business Associate may also support activities such as the tracking of business financials, employee headcount and other administrative needs and ad-hoc projects, as necessary, in partnership with Business Execution teams.

Job Responsibility:

Drive administrative, operational, reporting and quality improvements through partnership with internal teams
Lead the creation and execution of communication and employee engagement strategy for Operations function(s) including presenting on strategy to Operations leadership regularly, and assist central Markets Operations communications
Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
Preparation of materials for senior stakeholder engagement and governance forums
Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
Identify opportunities to enhance global consistency in the operating model
Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
Ensure headcount is accurate, and onboarding and termination of resources are managed, in partnership with Business Execution colleagues
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
Ability to establish and build trust with professionals at all levels
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add impact
Self-reliant, good problem solver, results oriented with attention to detail
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
Experience in a global financial services firm
10+ years of experience in financial services
Experience working in global and complex settings with multiple stakeholders
Proven ability to work in a team of diverse skill sets and cultures
Proven ability to work in high-pressure, time-sensitive environments
Consistently demonstrate clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
MBA/master’s degree is good to have
Prior experience in a chief of staff function is good to have

Nice to have:

MBA/master’s degree
Prior experience in a chief of staff function

Additional Information:

Job Posted:
July 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Chief of Staff