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The Chief of Staff serves as a senior operational advisor, execution partner, and trusted extension of the Office of the President & COO. The role drives the President & COO's operating cadence, ensures the Operations leadership team operates with clarity and accountability, and translates enterprise strategy into prioritized, executable workstreams across Operations, Clinical Services, Quality, Compliance, Legal, Finance, IT, and Human Resources.
Job Responsibility:
Strategic Advisory and Executive Partnership
Executive Operating Rhythm and Leadership Team Alignment
Strategic Initiatives and Enterprise Execution
Decision Support, Communications, and Stakeholder Management
Operational Excellence and Business Transformation
Support Services Coordination
Requirements:
Bachelor's degree in business administration, healthcare administration, public health, public administration, or a related field
Minimum of 10 years of progressive experience in operations, strategy, business transformation, management consulting, executive support, or senior advisory roles to C-suite leaders
Demonstrated experience supporting or partnering with C-suite executives in complex, multi-site, regulated environments
Track record of leading cross-functional initiatives from strategy through measurable execution
Experience preparing executive and board-level communications, decision materials, and presentations
Exceptional executive presence, judgment, and ability to operate with confidentiality, discretion, and political acumen
Outstanding written and verbal communication skills
Strong analytical and structured problem-solving skills
Strong project and program management capability
Highly proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
Strong financial and business acumen
Demonstrated ability to influence without authority
Composed under pressure
Ability to read, analyze, and interpret complex regulations, contracts, and operating documents
Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds
Nice to have:
Master's degree (MBA, MHA, MPH, or similar)
Experience in healthcare, value-based care, managed care, PACE, or other regulated provider environments
Prior experience as a senior operational advisor, business operations lead, or strategy and operations role at a comparable or larger organization
Experience working directly with boards of directors and board committees
Background in management consulting, corporate strategy, or operations leadership