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We’re looking for a Chief of Staff to the Chief Experience Officer (CXO) to act as a force multiplier across customer operations. This is a highly entrepreneurial role for someone who wants founder-level ownership. You’ll sit at the intersection of customers, product, and execution to help scale how we deliver value as the business grows. This role is ideal for a builder: someone who sees ambiguity as opportunity, thrives in a technical environment, and is excited to design systems, processes, and automation that scale. You’ll be deeply embedded with teams across Customer Success, Product Solutions, Product, Engineering, Sales, and Strategy, and you’ll influence product development by staying on the front lines with customers. If you want to shape how a company grows and how customers experience it, this role gives you the scope, autonomy, and impact to do exactly that.
Job Responsibility:
Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations
Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution
Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale
Proactively surface risks, opportunities, and areas where the organization can move faster or smarter
Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction
Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate
Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions
Identify opportunities to automate manual processes across customer operations as we grow
Attract top-tier talent to join our driven team
Requirements:
Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up
Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving
Comfort operating in technical environments, including close collaboration with product and engineering teams
Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders
Proven ability to lead ambiguous, cross-functional projects from concept to impact
Strong systems thinker with an interest in automation, tooling, and scalable processes
High learning velocity, curiosity, and willingness to dive deep into details
Willingness to work in person at our office 4-5 days a week
What we offer:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!