Chief of Staff, Care Delivery

• Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
• Track and drive progress on the highest-priority initiatives across clinical operations
• Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
• Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews
• Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
• Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
• Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
• Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications
• Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
• Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
• Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions
• Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
• Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
• Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through

• MBA, preferred
• Clinical Background (RN, SW, NP, PT/OT), preferred
• 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
• Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
• Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required
• Strong operational acumen — comfortable with data, dashboards, and performance management
• Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization
• Exceptional written and verbal communication
• Strong analytical and structured thinking
• High organizational intelligence
• Demonstrated ability to manage multiple high-priority workstreams simultaneously
• Proficiency in performance management tools, operational dashboards, and/or project management frameworks
• Effective listener and communicator
• Adaptable
• Grit
• Tech-Savvy
• Proactive

Experience in value-based care, risk-bearing arrangements, or oncology

• Equity
• Benefits
• Other opportunities at Thyme Care