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Chief of Staff, Care Delivery

United States, New York 187000.00 - 220000.00 USD / Year · Job Posted March 23, 2026
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Job Description

The Chief of Staff, Care Delivery is a high-impact, highly visible role serving as a force multiplier to the lead of our Care Delivery organization. This leader oversees an organization of approximately 500 clinical and operational staff — spanning nurses, nurse practitioners, physicians, community health workers, social workers, and operators — working within a value-based oncology care model. The Chief of Staff, Care Delivery will drive clarity, alignment, and execution across one of the most complex and consequential parts of the organization. This is not a coordination-only role. The right candidate will operate with autonomy, exercise sound judgment in ambiguous situations, and serve as a trusted thought partner to senior leadership on both long-term priorities and day-to-day operational performance. This role is ideal for a sharp, mission-driven operator who wants enterprise-level exposure, thrives in fast-moving environments, and aspires to a broader leadership role in healthcare.

Job Responsibility

  • Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
  • Track and drive progress on the highest-priority initiatives across clinical operations
  • Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
  • Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews
  • Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
  • Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
  • Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
  • Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications
  • Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
  • Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
  • Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions
  • Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
  • Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
  • Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through

Requirements

  • MBA, preferred
  • Clinical Background (RN, SW, NP, PT/OT), preferred
  • 5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
  • Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
  • Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required
  • Strong operational acumen — comfortable with data, dashboards, and performance management
  • Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization
  • Exceptional written and verbal communication
  • Strong analytical and structured thinking
  • High organizational intelligence
  • Demonstrated ability to manage multiple high-priority workstreams simultaneously
  • Proficiency in performance management tools, operational dashboards, and/or project management frameworks
  • Effective listener and communicator
  • Adaptable
  • Grit
  • Tech-Savvy
  • Proactive

Nice to have

Experience in value-based care, risk-bearing arrangements, or oncology

What we offer

  • Equity
  • Benefits
  • Other opportunities at Thyme Care

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