Chief of Staff - Markets Operations, Citi

Citi

Location:
United Kingdom, Belfast

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Chief of Staff (Business Unit Manager) is a senior position within the Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and driving overall administrative activities related to Markets Operations functions. The role involves activities such as business financial tracking, employee headcount management, and operational strategies.

Job Responsibility:

Drive administrative, operational, reporting and quality improvements through partnership with internal teams
Lead the creation and execution of communication and employee engagement strategy including presenting on strategy to Operations leadership regularly
Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
Preparation of materials for senior stakeholder engagement and governance forums
Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
Identify opportunities to enhance global consistency in the operating model
Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
Ability to establish and build trust with professionals at all levels
Energetic, flexible, collaborative, and proactive
a leader who can positively and productively add impact
Self-reliant, good problem solver, results oriented with attention to detail
Strong, influential communicator who is articulate and concise
Strong risk management and control mindset
Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
Experience in a global financial services firm
Proven experience in financial services
Experience working in global and complex settings with multiple stakeholders
Proven ability to work in a team of diverse skill sets and cultures
Proven ability to work in high-pressure, time-sensitive environments
Consistently demonstrate clear and concise written and verbal communication
Education: Bachelor's degree/University degree or equivalent experience
MBA/master’s degree is good to have
Prior experience in a chief of staff function is good to have

Nice to have:

MBA/master’s degree
Prior experience in a chief of staff function

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Chief of Staff - Markets Operations