Chief of Real Property Job at City and County of San Francisco (San Francisco)

Job Description

Under the direction of the 0953 Deputy Assessor of Operations, the 0931 Chief of Real Property ("Chief") is a key member of the Assessor-Recorder’s senior leadership team. The Chief oversees the day-to-day operations of the Real Property Section, ensuring that appraiser, analytical, and clerical staff fairly and accurately appraise and manage the property tax assessments that form the foundation of San Francisco’s annual property tax revenue.

Job Responsibility

Use performance data to plan, organize, and administer the activities of a subsection of the Real Property Division to achieve maximum operational efficiency, improve technical performance and reduce overall operating costs
Responsible for the quality and efficiency of the section’s customer service functions including providing accurate information and related services to the general public either in person, over the phone, and by mail or email
Interact with and coordinate the activities of the Real Property Division and represent the department in working with the City Attorney’s Office, the State Board of Equalization, Assessment Appeals Board, other divisions within the Assessor-Recorder Office, other City departments and the general public to resolve complex problems and issues involving real property tax and/or taxpayer complaints, often under stressful conditions
Responsible for the training, monitoring, evaluating, and coaching of subordinate employees engaged in the daily activities of the Real Property Division to meet all service expectations and commitments and improve performance
Interpret and enforce California laws, City ordinances, and regulations governing real property taxes and assessments and their applications as set forth by the California Revenue and Taxation Codes
Use real property assessment and appraisal systems, supervise and verify difficult and complex accounting, financial and operational records and documents pertaining to real property
ensure department’s standards and procedures are followed by subordinate staff: work with colleagues to revise procedures as technology and policies change
Responsible for the implementation of Division strategic goals, objectives, performance measures, policies, procedures and guidelines, and input into their development
Responsible for the maintenance of taxpayer records and operational reports as mandated by State and local laws and ensure the proper use of the department’s document management system
Participate in the Department’s management team, developing and implementing the Department’s strategic plans, goals, and objectives
Assist in the development, improvement and maintenance of the department’s website to provide the general public, especially non-English speaking taxpayers, with reasonable and timely access to important and updated information pertaining to real property assessments
Analyze new and proposed legislative changes to property tax laws and related activities to determine operational impact and make appropriate recommendations
Work with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division and department
Coordinate with the Information Technology division in development and implementation and operation of new property tax software solutions.

Requirements

Possession of a baccalaureate degree in Real Estate, Finance, Accounting, Business or Public Administration, Economics, Political Science, or a closely related field
Six (6) years of professional experience in the appraisal and assessment of real property for property tax purposes
Two (2) years of experience appraising large commercial, industrial, or income producing properties
Three (3) years of experience supervising professional staff, which may include appraisers, analysts, or other staff engaged in real property assessment or valuation work.

Nice to have

Extensive leadership experience in real property appraisal, assessment, or valuation within a government agency
Experience managing complex assessments involving large commercial, industrial, or income‑producing properties
Five (5) or more years of supervising professional staff in a high‑volume appraisal or property tax environment
Demonstrated ability to lead in a data-driven culture, bridging the gap between analytics and strategic, human-centered decision-making.

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Chief of Real Property

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