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Rotorua Lakes Council is looking for a strategic and people‑focused Chief Information Officer to lead our information, data and digital teams. This role exists to make Council easy to work with on the inside, and easy to access on the outside. You’ll bring modern thinking, practical systems and smart processes that improve how we work and how our community experiences our services. No buzzwords required. Just good judgement, reliable systems, and a commitment to treating information as a public taonga. In this role you will lead our digital transformation. You’ll improve customer experiences, strengthen our data and insight capability, and make sure our technology and information are secure, trusted and future‑fit. You will guide our digital strategy, oversee cyber and information risk, and make sure our reporting to the Executive team and elected members is clear and meaningful. You will also help turn “we need a system” into “we have a plan”. You’ll oversee a wide portfolio including IT, digital services, data and analytics, information management, GIS and major enterprise systems. You will work across Council to design digital services that are intuitive, inclusive and accessible. You will partner early with mana whenua and stakeholders, supporting decisions that reflect Te Tiriti o Waitangi principles and local tikanga.
Job Responsibility:
Lead our information, data and digital teams
Make Council easy to work with on the inside, and easy to access on the outside
Bring modern thinking, practical systems and smart processes that improve how we work and how our community experiences our services
Lead our digital transformation
Improve customer experiences
Strengthen our data and insight capability
Make sure our technology and information are secure, trusted and future‑fit
Guide our digital strategy
Oversee cyber and information risk
Make sure our reporting to the Executive team and elected members is clear and meaningful
Help turn “we need a system” into “we have a plan”
Oversee a wide portfolio including IT, digital services, data and analytics, information management, GIS and major enterprise systems
Work across Council to design digital services that are intuitive, inclusive and accessible
Partner early with mana whenua and stakeholders, supporting decisions that reflect Te Tiriti o Waitangi principles and local tikanga
Requirements:
Strong senior leadership experience across information, digital, data or technology in complex environments
Confidence leading multidisciplinary teams, managing major programmes and advising executives and governance groups
Experience in data governance, privacy, cybersecurity and digital service design
Experience working with mana whenua and Māori communities is essential
Nice to have:
Appreciation for Māori values, te reo, and tikanga Māori