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Chief Information Officer

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Migrant Help

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Location:
United Kingdom , Flexible

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

113500.00 GBP / Year
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Job Description:

Part of the Technology, Innovation and Insight directorate, the Chief Information Officer is a transformative and strategic role at Migrant Help. You will develop, direct and drive the strategy within our Technology, Innovation and Insight function, overseeing our technology systems and support, providing transformative project delivery support and steering the generation of impactful analytics. Working in partnership with senior leaders, the CIO is dedicated to aligning technology, information and insight with our purpose, meeting the requirements of growth and innovation, while making systems and information work for the people they have been developed to support. This is a strategic position that will influence every part of our operations, culture and long-term success.

Job Responsibility:

  • Lead our multi-year technology strategy that aligns our technology with our purpose and organisational strategy
  • Provide leadership for organisation-wide transformation, innovation and improvement efforts, through the work of the Technology, Innovation and Insight function
  • Establish strong executive partnerships across all functions with Migrant Help and its subsidiary, Clear Voice, to ensure technology supports safe, scalable, efficient, accessible and compliant delivery
  • Act as a trusted adviser to the CEO and Board on technology, innovation and data-driven decision making
  • Along with Leadership, creating a culture which embodies the organisational values, strategic objectives and purpose of the organisations
  • Oversee the development, integration and management of technology platforms, systems and initiatives
  • Implement robust delivery governance through our Project Management Office to promote effective prioritisation, efficiency and timely delivery
  • Provide highly stable, secure and scalable core infrastructure, networks and applications
  • Lead technology resilience, recovery and business continuity planning across the organisation
  • Collaborate with Risk and Compliance, upholding strong technology governance
  • Advance the organisation’s data and analytics strategy, focusing on data governance, data management, data quality, and analytical capabilities
  • Identify new opportunities to enhance and develop products and services using data
  • Facilitate accurate reporting to meet statutory and contractual requirements, provide management information for effective data-driven decision making and commissioner, stakeholder and client-facing data services
  • Encourage and advise on responsible and ethical use of data, automation, and emerging technologies
  • Lead and nurture an expert and diverse Technology, Innovation & Insight function, who are values-led and people focussed, to provide advice, guidance and support on technology, innovation and insight matters, with channels for seeking external advice, where appropriate
  • Foster a collaborative, high-performance culture of accountability, innovation, and continuous improvement
  • Manage budgets and initiatives aimed at cost optimisation and good value for money
  • Developing senior and future leaders, maintaining a succession planning strategy for the senior leaders across the organisation
  • Providing an inspirational leadership presence, visible and accessible throughout the organisation, through site visits, conferences, written and verbal communications, and various stakeholder forum, modelling compassionate, strong and fair leadership
  • Participating at Board, Committee, Leadership and Management meetings as needed to achieve the governance and leadership responsibilities of the role
  • Commissioning services, projects or activity that supports the delivery of Technology, Innovation and Insight objectives
  • Maintaining a clear understanding of and providing or sourcing up-to-date knowledge of the legal framework and best practice within the scope of Technology, Innovation and Insight
  • Line management of senior managers within the Technology, Innovation and Insight function to deliver high quality leadership, robust risk management and excellent service delivery
  • Any other ad hoc duties as deemed reasonable by the Chief Executive Officer and Board
  • Managing excellent relationships with stakeholders, including our clients, staff, commissioners, regulators, subcontractors, partners, suppliers and our communities
  • Maintaining and enhancing the reputation of Migrant Help and Clear Voice by representing the organisation internally and externally
  • Encouraging and enabling working with clients through our Lived Experience Advisory Panels to coproduce services

Requirements:

  • Proven success in delivery of large-scale technology transformations across a variety of systems, platforms, applications and/or infrastructures
  • Ability to develop and articulate a strategic vision and translate it into actionable projects
  • Proven experience in providing high quality service to internal and external stakeholders to achieve objectives successfully
  • Strategic thinker capable of balancing long-term transformation with immediate operational needs
  • Excellent people leadership, coaching and team-building skills, able to help drive best performance across individuals and teams and foster a culture of collaboration and high performance
  • This post is subject to a Disclosure and Barring Service (DBS) check
  • This post is subject to Security Clearance (SC)
  • Be able to provide a valid passport
  • Be able to provide continuous UK address history for the previous 5 years
  • Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
What we offer:
  • Our working week is 35 hours per week offering flexibility and work life balance
  • Enhanced family friendly provisions
  • Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
  • Option to buy or sell up to 5 days of annual leave
  • Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
  • Wellbeing support
  • Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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