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ACI is scaling a modern, governed, AI-first enterprise. The CIO will be the senior owner of our global technology backbone and the executive sponsor for data, security, and platform strategy. You will turn strategy into shipped capabilities that improve how our teams build, sell, deliver, and support solutions for clients. This is a hands-on, outcomes-focused role with direct influence on growth, margin, and customer experience.
Job Responsibility:
Own the enterprise technology strategy aligned to business priorities in sales, delivery, finance, people, and client success
Chair architecture and investment councils
Set standards for integration, data, cloud, identity, and AI usage
Establish KPIs for reliability, security, cost, and agility
Publish a quarterly exec scorecard and action plan
Evolve our application portfolio across CRM, PSA, ERP, HRIS, collaboration, MDM, observability, and developer platforms
Build a governed data foundation with clear lineage, access controls, and self-service analytics
Drive interoperability across tools and vendors
Retire redundant systems and contracts
Lead enterprise security and privacy programs across identity, device, data, and application layers
Maintain readiness for client and regulatory requirements in the US, EU, MEA, and APAC
Oversee incident response, disaster recovery, and business continuity
Operationalize safe and useful AI for employees and clients with strong policy guardrails
Stand up MLOps, data quality, and monitoring practices
Sponsor pilots that convert into managed, measurable services
Build a high performing team across architecture, engineering, IT operations, security, and data
Use a product operating model for internal platforms with roadmaps, backlogs, and SLAs
Develop vendor, partner, and audit relationships
Negotiate value and resilience into contracts
Requirements:
12 plus years leading large scale enterprise technology portfolios in multi region environments
Proven track record modernizing core systems, consolidating platforms, and delivering measurable business outcomes
Ownership of enterprise security and compliance programs, including identity, endpoint, cloud, data, and application controls
Demonstrated success implementing governed AI and analytics in production with clear KPIs, cost controls, and risk management
Budget accountability, portfolio planning, vendor management, and board level communication
Architecture depth across cloud, networks, data platforms, integration patterns, and zero trust security
Fluency with CRM and revenue systems, finance and ERP, HR tech, collaboration stacks, and developer platforms
Strong data literacy
Product leadership
Change leadership
Nice to have:
Experience in services and solutions businesses that operate on outcome based engagements
Familiarity with Databricks, Snowflake, Unity Catalog, modern observability, and secure agent orchestration
Background working with privacy regimes and regulated data in multiple regions
What we offer:
Attractive salary, performance bonus, and stock options
Benefits aligned to a leadership role in a high-growth business
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