Chief Enterprise Systems Officer Job at City and County of San Francisco (San Francisco)

Job Description

The Chief Enterprise Systems Officer (CESO) at the Controller’s Office (CON) is an outcome-driven senior technology executive. This position serves as the leader for all enterprise-wide systems within the City and County of San Francisco (the City) and will drive a cohesive vision for multiple citywide enterprise systems that include core Enterprise Resource Planning (ERP) systems, the City’s financial and personnel system of record. Core duties include strategy development, design, implementation, maintenance, modernization and optimization of critical business applications. The CESO ensures that system applications align with Controller’s Office goals and operate efficiently across different departments, while managing system integrations, security, and compliance with government regulations.

Job Responsibility

Assessing the current ERP system landscape and identifying areas for improvement and modernization
Developing and executing a comprehensive short- and long-term enterprise systems strategy aligned with the Controller’s business objectives and key citywide initiatives
Identifying technological trends and opportunities to leverage for business advantage
Rationalizing the application portfolio and suggesting possible retirement and consolidation road maps for duplicate and redundant enterprise applications
Collaborating with the City Services Auditor City Performance team to maximize the effectiveness of Citywide ERP systems, incorporating departments’ ancillary systems
Managing current ERP system upgrades, updates, and patches to ensure optimal performance and security
Monitoring system performance and addressing any issues or bottlenecks
Overseeing both functional and technical aspects of the implementation of new enterprise applications (On-Premises and/or Cloud-SaaS) if necessary, including project management, vendor selection, and change management
Ensuring seamless integration between different enterprise systems to facilitate data sharing and to streamline end-to-end business processes involving all financial, accounting, procurement, personnel and payroll data
Establishing data governance policies to maintain data quality and integrity across systems
Implementing robust security measures to protect sensitive data and prevent cyber threats
Developing and executing a robust, proactive risk assessment and subsequent disaster preparedness and recovery plan
Ensuring compliance with relevant industry regulations and data privacy standards
Negotiating contracts and managing relationships with software vendors to optimize costs and service delivery
Leading a team of technical and business-functional professionals responsible for system administration, development, and support
Developing staffing plans
training and building strong teams
holding team members and staff accountable for exemplary performance and customer service
Providing organizational development leadership, including developing the next level of leaders to build bench strength around the foundation of internal talents and readiness for succession planning to ensure business continuity
Leading by example with highest ethical standards and integrity, commitment to transparency, and great enthusiasm about the business to ensure strong governance with the business processes, and rigorous compliance with regulatory and government policies
Establishing and maintaining relationships with key business stakeholders to build an applications roadmap that is responsive to the business vision, goals, and overall strategy of the City
Collaborating with cross-functional teams across the City to understand business needs and align IT solutions accordingly
Aligning strategies and priorities with business process stakeholders and data owners to ensure timely delivery on roadmap targets and continuous improvement
Maintaining citywide business efficiency and cost effectiveness as new needs or additional performance goals emerge that may require adaptability and flexibility in resource utilization

Requirements

Possession of a baccalaureate degree from an accredited college or university with major college coursework in information technology, business or public administration, or a related field
Six (6) years of experience in a technology and cross-functional leadership role managing critical operations and/or implementing large-scale projects with broad organizational impact
All of which must include supervision of professional staff
Experience must include: Directing complex system implementation and integration initiatives involving crossfunctional teams and broad stakeholder engagement
Extensive experience in project governance and operational management

Nice to have

Understanding of business processes and ability to translate stakeholder business needs into technical solutions
Extensive stakeholder engagement experience, and the strong ability to effectively present to City leadership and the public, through excellent verbal and written communication
Thorough knowledge of city/county government operations such as budgets, resource management, HR processes, and labor bargaining union rules
Strong knowledge of various software platforms, databases, and network infrastructure with ability to conduct technological analyses and research, such as experience with enterprise systems architecture, including ERP, CRM, SCM, data warehousing, and ITIL

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Chief Enterprise Systems Officer

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