CrawlJobs Logo
UltaHost Logo UltaHost · IT - Administration

Chief Customer Officer

United Arab Emirates, Dubai · Job Posted February 24, 2026
Apply Position
Job Link Share

Job Description

UltaHost is hiring a Chief Customer Officer (CCO) to lead and unify the entire customer lifecycle under one vision. As CCO, you will oversee Customer Success, Support, Onboarding, Education, and Retention teams—ensuring seamless experiences from the first touchpoint to long-term loyalty. You will work alongside the CEO and executive team to drive customer-first strategy, reduce churn, grow net revenue retention, and improve satisfaction across all user segments globally. This role is critical as UltaHost scales and expands into new markets and product verticals, including AI-powered hosting and decentralized infrastructure.

Job Responsibility

  • Define and execute UltaHost’s global customer experience strategy
  • Lead Customer Success, Support, Onboarding, and Retention departments
  • Drive metrics like NRR (Net Revenue Retention), CSAT, NPS, and churn reduction
  • Build unified processes across departments to improve every stage of the customer journey
  • Champion customer voice in product, marketing, and operations decisions
  • Oversee service quality, ticketing standards, and multi-language support performance
  • Lead the strategy for onboarding automation, customer education, and loyalty programs
  • Ensure high performance through KPIs, training systems, and management structure
  • Collaborate closely with the CTO, CMO, and COO to align platform experience with customer needs
  • Regularly review data from CRM, WHMCS, Intercom, and user behavior to make decisions
  • Prepare executive reports, customer insights, and forecasts for board and CEO

Requirements

  • 7+ years in customer success, customer support, or operations leadership roles
  • Experience leading large, distributed customer-facing teams (40+ people across time zones)
  • Proven ability to reduce churn, increase retention, and improve NPS
  • Deep understanding of hosting platforms, SaaS delivery, or infrastructure services
  • Strong command of customer lifecycle strategy, escalation handling, and quality management
  • Familiarity with CRM tools (HubSpot, Salesforce), support tools (Intercom, Freshdesk), and ticket platforms
  • Strategic mindset with hands-on execution ability
  • Fluent in English (additional languages like Arabic, Turkish, or Russian are a plus)

Nice to have

  • Experience in hosting or tech infrastructure industries
  • Familiarity with WHMCS, cPanel/Proxmox panels, and domain lifecycle flows
  • Background in scaling AI-based or self-service support solutions
  • Experience with customer loyalty, affiliate relationships, and high-touch accounts
  • Strong data analysis and reporting skills

What we offer

  • Executive salary with equity/token incentives
  • Ownership of global customer operations and impact on strategic direction
  • Collaboration with founders and executive team on scaling operations
  • Dubai-based headquarters access or full remote flexibility
  • High-growth environment with global exposure and responsibility
UltaHost - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Chief Customer Officer

8 matching positions

AVP, Information Technology – Chief Technology Officer

Carex is partnering with an insurance industry partner to identify an accomplish...
Location
Location
United States , Madison
Salary
Salary:
Not provided
carexconsulting.com Logo
Carex Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 15+ years of senior technology leadership experience at the Director, VP, or CTO level within a Property & Casualty insurance carrier
  • Demonstrated success defining and executing enterprise technology strategy, architecture, and engineering initiatives
  • Proven experience leading large-scale modernization and transformation programs
  • Deep expertise in cloud technologies, platform engineering, DevOps, Agile delivery, and enterprise architecture
  • Strong background leading application development, software engineering, and integration teams
  • Experience managing departments/teams, that leverage direct leadership of employees and contract resources
  • Proven budget management experience with accountability for significant technology investments
  • Experience modernizing core insurance platforms and enterprise technology ecosystems
  • Familiarity with modern P&C insurance platforms and technologies
  • Strong understanding of enterprise data platforms, analytics capabilities, and real-time integration architectures
Job Responsibility
Job Responsibility
  • Define and execute enterprise technology strategy, architecture, and engineering roadmaps aligned with business priorities
  • Lead application development, engineering, enterprise architecture, and integration functions across the organization
  • Provide leadership for a technology organization consisting of 55+ employees and more than 100 contract resources
  • Manage technology budgets with accountability for approximately $20M in annual spend
  • Drive enterprise cloud strategy, platform engineering capabilities, and modernization initiatives
  • Lead the transformation of legacy and mainframe-based systems to modern technology platforms
  • Advance enterprise data infrastructure strategy, including data platforms, integration frameworks, and real-time data capabilities
  • Establish and mature Agile, DevOps, and platform engineering practices to improve delivery velocity, quality, and efficiency
  • Deliver highly available, resilient, and scalable application technology platforms with a focus on operational excellence
  • Embed security best practices throughout the software development lifecycle in collaboration with the CISO
  • Fulltime
Read More
Arrow Right

Chief Operating Officer

Communitech is a member-led, non-profit organization shaped by the people buildi...
Location
Location
Canada , Kitchener
Salary
Salary:
200000.00 CAD / Year
Communitech
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Direct startup and technology experience
  • Experience as a founder, senior executive or functional leader in a fast-growing technology company
  • Deep understanding of startups, scale-ups and the realities of building technology companies in changing markets
  • Familiarity with both early-stage company building and later-stage scaling challenges
  • A genuine love (and endless curiosity) of technology, startups, founders and the people who build companies
  • Strong operating leadership
  • Experience leading teams, building systems, setting metrics and improving delivery quality
  • Comfort operating in a fast-moving, ambiguous environment where priorities evolve and judgment matters
  • Ability to create focus, make trade-offs and build accountability without adding unnecessary bureaucracy
  • Member and market orientation
Job Responsibility
Job Responsibility
  • Own the member experience
  • Lead venture services and company support
  • Lead membership growth and value
  • Lead marketing and market presence
  • Build an operating system for delivery
  • Lead and develop people and teams
  • Fulltime
Read More
Arrow Right

Chief Financial Officer

We are seeking a high-caliber, commercially astute, and dynamic Chief Financial ...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
20000.00 - 40000.00 MYR / Month
https://www.randstad.com Logo
Randstad
Expiration Date
August 11, 2026
Flip Icon
Requirements
Requirements
  • Mandatory membership with the Malaysian Institute of Accountants (MIA)
  • Active professional certifications such as ACCA, CPA Australia, ICAEW, or CIMA
  • Minimum of 12–15 years of progressive financial leadership experience
  • At least 5 years as a CFO or Finance Director within a heavy/high-volume manufacturing environment
  • Regional (ASEAN) exposure
  • Deep, practical expertise in manufacturing cost accounting, supply chain finance, regional taxation, and corporate fundraising
  • Dynamic and visionary leader
  • Exceptional interpersonal and negotiation skills
  • Must be currently based in Johor Bahru or entirely willing to permanently relocate to JB
  • Fluency in English and Bahasa Malaysia
Job Responsibility
Job Responsibility
  • Partner with the executive board to design and execute a robust 5-year regional expansion roadmap, managing capital structures across multiple currencies and jurisdictions
  • Conduct advanced corporate planning, feasibility modeling, and post-investment appraisals for new manufacturing plants, warehouse expansions, and cross-border joint ventures
  • Structure and negotiate complex corporate finance exercises, including regional fundraising, bank credit facilities, and asset-backed financing
  • Deliver aggressive cost-containment strategies by working directly with regional Plant Managers to audit manufacturing lines, material yield variances, and standard costing structures
  • Maximize regional working capital efficiency by designing optimized inventory control cycles, managing cash release loops, and tracking volatile raw material procurement pipelines
  • Ensure robust financial oversight of cross-border logistics, import/export custom tariffs, and tax compliance (e.g., Free Trade Zone incentives, reinvestment allowances)
  • Formulate and implement sophisticated foreign exchange (FX) hedging strategies to shield the group’s cross-border transactions and profit margins from currency fluctuations
  • Oversee statutory reporting, cash flow forecasting, and consolidated regional tax planning to optimize the group's effective tax rate across diverse fiscal regimes
  • Champion strict internal control frameworks, corporate governance, and risk mitigation policies across all manufacturing sites
  • Lead, mentor, and unify a diverse, multi-cultural finance and accounting team based in Johor Bahru and regional satellite offices
What we offer
What we offer
  • Performance bonuses
  • Housing/car allowances
  • Comprehensive corporate healthcare benefits
  • Fulltime
Read More
Arrow Right

Chief Marketing Officer

The Chief Marketing Officer will be based out of our Corporate Office in Birming...
Location
Location
United States , Birmingham
Salary
Salary:
Not provided
heirloomhospitality.com Logo
Heirloom Hospitality
Expiration Date
July 26, 2026
Flip Icon
Requirements
Requirements
  • 3 years Required Years of Experience
  • Leadership
  • Team Building
  • Strategic Thinking
  • Analytical Skills
  • Communication Skills
  • Customer Focus
  • Creativity
  • Project Management
Job Responsibility
Job Responsibility
  • Guest Experience
  • Social Media, Digital Content, & Data Management
  • Growth
  • The Brand
  • Marketing Communications
  • Talent Incubation
What we offer
What we offer
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Potential Bonuses
  • Dining Discounts
  • Wellness Program
  • Travel Expenses
  • Weekly Pay
  • Wellness Benefits
  • Fulltime
Read More
Arrow Right

Chief Operating Officer

Our client is a rapidly growing, well-funded, private equity-backed EdTech publi...
Location
Location
United States
Salary
Salary:
Not provided
ren-network.com Logo
The Renaissance Network, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 10–15 years of progressive executive leadership experience, with a proven track record as a COO, EVP of Operations, or equivalent scale-up role within a K-12 EdTech or K-12 instructional publishing environment
  • Direct experience operating within a PE-backed portfolio company is highly preferred
  • Proven success scaling a technology or content platform business from early/mid-stage growth to substantial scale (e.g., $50M+ ARR and beyond)
  • Deep understanding of the operational nuances of the US K-12 purchasing ecosystem, including state adoptions, district procurement timelines, implementation complexities, and student data privacy compliance (FERPA/COPPA)
  • Ability to command respect from both educational content creators and sophisticated software engineering teams, balancing pedagogical impact with technical scalability
Job Responsibility
Job Responsibility
  • Drive the Value Creation Plan: Translate the overarching corporate vision and private equity investment thesis into actionable, measurable operational strategies and KPI frameworks across all departments
  • Optimize Product Delivery Pipelines: Oversee the operational lifecycle of digital and print-supplemental curriculum delivery, ensuring seamless coordination between product development, content engineering, supply chain, and deployment
  • Infrastructure & Systems Modernization: Evaluate and upgrade internal systems, enterprise software (ERP/CRM/LMS integration), and cross-departmental workflows to support a multi-X growth trajectory
  • Establish Operational Rigor: Implement data-driven performance management structures utilizing clear OKRs and dashboards to track efficiency, margin optimization, and organizational capacity
  • Board & Sponsor Engagement: Act as a key liaison to the Private Equity sponsor
  • prepare and present comprehensive operational metrics, variance analyses, and scalability assessments for Board of Directors meetings
  • Capital Allocation & Budgeting: Collaborate with the CFO to manage operational P&L, optimize resource allocation, and ensure capital expenditures directly align with growth milestones
  • Post-Sale Excellence: Champion the optimization of the customer lifecycle—from strategic implementation and rostering to customer success and technical support—ensuring world-class retention and Net Promoter Scores (NPS) across school districts
  • Cross-Functional Alignment: Bridge silos between Sales, Marketing, Product Development, and Finance to ensure organizational readiness for peak K-12 seasonal adoption cycles (Back-to-School)
Read More
Arrow Right

Chief Executive Officer

Our client is a well-established and rapidly growing EdTech company serving the ...
Location
Location
United States
Salary
Salary:
Not provided
ren-network.com Logo
The Renaissance Network, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of progressive leadership experience, including prior CEO, President, or senior sales/revenue executive experience (e.g., CRO, President of Sales) within SaaS, EdTech, or a related technology sector
  • Demonstrated success building and executing sales strategies that delivered measurable revenue growth in the U.S. market
  • Experience developing or overseeing international sales strategy and go-to-market expansion
  • Strong understanding of the K-12 education market — including district/school procurement cycles, funding mechanisms, and buyer dynamics
  • Familiarity with SaaS business models and metrics (ARR, retention, expansion revenue, CAC/LTV)
  • Exposure to AI-driven products and an understanding of how AI is reshaping the EdTech landscape
  • Track record of building, leading, and scaling high-performing executive and sales teams
  • Exceptional communication and relationship-building skills, with experience engaging Boards, investors, and enterprise/public-sector customers
  • Experience with both direct and channel/partner sales models
  • Prior experience with private equity– or venture-backed companies a strong plus
Job Responsibility
Job Responsibility
  • Set and execute an aggressive, achievable strategy to increase U.S. sales, including market penetration, expansion within existing accounts, and new customer acquisition
  • Develop and unify sales strategy across U.S. and international markets, ensuring alignment with overall corporate growth objectives
  • Partner with sales leadership to optimize go-to-market motion, pricing, sales enablement, and channel/partner strategies
  • Identify and prioritize high-growth segments within K-12 districts, states, and international education markets
  • Serve as the company’s primary strategic leader, setting overall direction in partnership with the Board of Directors
  • Build, mentor, and lead a high-performing executive team across sales, product, marketing, operations, and customer success
  • Champion a culture of accountability, innovation, and customer-centricity throughout the organization
  • Maintain a strong command of the company’s K-12 SaaS and AI product line, ensuring go-to-market strategy reflects product capabilities and market differentiation
  • Collaborate with product and technology leadership to ensure the roadmap aligns with market demand, competitive trends, and emerging AI capabilities in education
  • Evaluate and prioritize international markets for expansion, balancing investment against near-term U.S. growth priorities
Read More
Arrow Right

AI Chief Technology Officer - SME&C

The AI CTO will be the leading voice and evangelist for AI and Data across our C...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of technical leadership, including a prior CTO, Field CTO, or Chief Architect role at a hyperscaler, major systems integrator, or large enterprise
  • Boardroom credibility demonstrated C-suite presence and a demonstrated thought-leader
  • Multi-domain depth deep fluency across AI/ML, Copilot, modern data platforms, and cybersecurity architecture
  • Commercial track record a proven ability to convert technical credibility into measurable revenue outcomes
Job Responsibility
Job Responsibility
  • Customer thought leadership & evangelism Engage CIOs, CTOs, CDOs, and CISOs in business led conversations and C-suite / board-level dialogue on AI, data, and security
  • Act as the external voice at industry, analyst, and customer forums — a visible, credible authority on Microsoft AI
  • Co-create transformation roadmaps for the top SME&C accounts, moving customers from AI curiosity to a clear, sequenced plan
  • Help customers see the full potential of AI — from individual productivity gains through to whole-of-business transformation — and de-risk their adoption of frontier capabilities
  • Frontier firm narrative & innovation Own the ANZ SME&C frontier firm story end-to-end and be a champion for adoption demonstrated through your own use cases and examples of change
  • Translate Microsoft global product signals into ANZ-specific, industry-tailored customer scenarios
  • Position an AI-ready data platform as the essential foundation customers must establish before any AI initiative can deliver production value
  • Strategic partnerships Shape and own key strategic partnerships — establishing executive technical alignment with top partners for scale execution
  • Build joint go-to-market plays across AI, Data, and Security, and activate co-sell motions that expand SME&C reach
  • Lead the partner side of the frontier firm story, enabling partners to deliver AI envisioning at scale
  • Fulltime
Read More
Arrow Right

Chief Marketing Officer

Reporting to the Chief Revenue Officer the Chief Marketing Officer (CMO) will be...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
waystone.com Logo
Waystone Governance Ltd.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive marketing experience with recent experience in a senior leadership role (VP Marketing or CMO)
  • Strong track record of delivering results
  • Understand key performance metrics and tracking tools for market research, forecasts, competitor analyses, campaign results, and consumer trends, and translate results into actionable insights for marketing team
  • Expertise across digital marketing, branding, and lead generation. (Preferably in a partnership or professional services) with knowledge of the financial services industry
  • Strong analytical, communication, and storytelling abilities
  • Strong understanding of data analytics and marketing attribution
  • Skilled in nurturing cross‑functional relationships with Sales, Product, and Operations
  • Strong relationship management skills and the ability to understand and respond to the needs of internal stakeholders
  • A team player with the ability to build relationships within the marketing team both locally and globally, and across partners and staff at all levels across the firm
  • Excellent verbal and written communications skills with strong attention to detail
Job Responsibility
Job Responsibility
  • Develop Marketing Strategy: Lead the design and implementation of the marketing strategy aligned with company objectives
  • Support the group with the strategic advice and tasks on newly acquired Company integration
  • Brand Positioning: Build, evolve, and manage a compelling brand that differentiates the company from its competitors
  • Collaborating with the business to uncover insights for developing marketing and branding strategies for existing and new products
  • Lead Marketing Team: Build, mentor, and manage a high‑performance marketing team across digital, product, brand, PR, and events to foster a culture of innovation and excellence
  • Demand Generation: Establish and oversee multi‑channel marketing campaigns that drive qualified leads and revenue growth
  • Digital Marketing: Lead digital marketing strategy across SEO, paid media, social media, email marketing, and marketing automation platforms
  • Drive the adoption of AI-powered tools to accelerate content production, campaign optimisation, and audience personalisation at scale
  • Product Marketing: Collaborate with Product and Sales to define positioning, messaging, and go‑to‑market strategies for new and existing offerings
  • Customer Insights: Utilize analytics and customer research to identify market trends, customer needs, and opportunities for growth
  • Fulltime
Read More
Arrow Right