Chief Concierge Job at Marriott Bonvoy (Pune)

Assistant Chief Concierge

At Four Seasons Resort and Residences Puerto Rico, the Assistant Chief Concierge...

Location

United States of America , Río Grande

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proficiency in written and spoken English and Spanish
Previous experience in a hotel or similar customer service role preferred
Strong computer skills and experience with relevant software programs
Demonstrated leadership abilities and experience managing or training staff
Excellent organizational and problem-solving skills, with the ability to handle multiple tasks effectively

Job Responsibility

Provide high-level hospitality and professionalism in all guest interactions, handling special requests, inquiries, and complaints with efficiency
Assist the Chief Concierge in managing daily Concierge Desk operations, ensuring all guest requests are addressed promptly and accurately
Supervise and mentor Concierge Desk staff, including conducting performance evaluations and managing schedules
Process incoming and outgoing packages, messages, and mail accurately and in a timely manner
Maintain current and accurate information on local restaurants, attractions, and events, and build relationships with local vendors to facilitate guest reservations and ticketing
Support the storage and retrieval of guest luggage and packages as needed

What we offer

Lucrative salary
Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching
Time off plans starting on the day of hire
An opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives and focused company
Embracement and promotion of diversity in our workplace
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Assistant Chief Concierge

The Four Seasons Hotel Bangkok is looking for an Assistant Chief Concierge. The ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Candidates must have a passion for excellence
Clefs D’Or holder
Proven leadership experience
Firm knowledge of the local market
Speak Thai
Fluent in English
Must have the right to work in Thailand
Extremely organized
Able to multi task
Previous pre-opening experience is a plus

Job Responsibility

Assist the Chief Concierge to manage a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations
Lead the team in a constructive and efficient manner
Create and maintain the highest level of service consistent with Four Seasons Standards
Programs and directs activity options, dining, shopping and other attractions
Resolves guest concerns
Assures that Concierge Staff is well versed in activities with appropriately updated information
Interviews, trains and schedules the Concierge staff
Conducts performance evaluations and corrective interviews
Responds properly in any resort emergency or safety situation
Works harmoniously with Front Desk, Reservations, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Chief Concierge

The Four Seasons Hotel Madrid is looking for a Chief Concierge. Candidates with ...

Location

Spain , Madrid

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Managerial Concierge experience in luxury hotels
Attention to detail
Strong interpersonal and relationship-building skills
Ability to multi-task with excellent organizational skills
Be a team player
Desire to focus on the development of our team
Legal right to work in Spain
Fluency in English and Spanish

Job Responsibility

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
Complimentary Dry Cleaning for Employee Uniforms
50 natural days of vacation, and the day of the birthday free
Complimentary Private Health insurance
Complimentary Employee Meals

Fulltime

New

Wheels Attendant

Explore an exciting new career path at W Hotels where your natural talent is cel...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Passionate and charismatic
Outstanding communication skills
Zealous about creating a memorable and welcoming atmosphere for customers
Strive to provide personalized and attentive service that exceeds guests expectations

Job Responsibility

Responsible for all guest requests of Concierge and Wheels Desk functions in accordance with hotel standards
Maintains a concierge philosophy that serves as a guide to guests needs and expectations
Part of the Wheels team, operating the main hotel driveway, car stacker, transportation services and courier / postal dispatching, luggage services, rooming guests during arrival and farewell and is runner for any guest requests
Assists in driving the Whatever / Whenever culture for all guests
Supports Chief Concierge, Duty Manager and Concierge Supervisor to ensure all guests’ needs and information prior, during and post stay that leads to a unique, memorable and personal stay

What we offer

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Enjoy your birthday off with birthday leave
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program

Parttime

Senior Concierge

The Concierge team at Four Seasons Hotel Tokyo at Marunouchi is dedicated to pro...

Location

Japan , Tokyo

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
1–2 years experience preferred in luxury hospitality or exceptional talent from line staff
Strong communication skills in Japanese and English (business level)
Ability to operate computers, Microsoft Office, and Opera
Teamwork, problem-solving skills, and strong commitment to service

Job Responsibility

Maintain professional relationships with colleagues, supervisors, and all departments
Comply with and enforce Four Seasons Standards of Conduct
Assist and supervise the Concierge team under the Guest Experience Manager / Chief Concierge
Create a positive and motivated working environment
Assist in other areas of the department as needed
Communicate effectively in Japanese and English
Ensure policies and benchmark standards are applied correctly
Deliver the highest level of hospitality during guest interactions
Gather guest feedback and actively resolve issues
Process packages, faxes, and messages accurately and timely

What we offer

Competitive salary and comprehensive benefits package
Excellent training and development opportunities
Employee discount at any Four Seasons worldwide
Complimentary dry cleaning for uniforms
Complimentary employee meals
Additional property-specific benefits

Fulltime

Concierge Officer

The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a successful ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices
Process parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Work harmoniously and professionally with co-workers
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Store and retrieve guest luggage and packages

Job Responsibility

During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing
Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Assists with responsibilities and duties in the absence of Concierge leaders or due to heavy volume in the areas of the Bell stand, Front desk, Door greeter and lobby coverage

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Concierge Officer

The Four Seasons Hotel Bangkok at Chao Phraya River is looking for a successful ...

Location

Thailand , Bangkok

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices
Process parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
Store and retrieve guest luggage and packages
Utilize a variety of internal software programs to accurately input special arrangements the guest has made and to assure proper billing

Job Responsibility

During the pre-opening, support Chief Concierge who is a hotel champion for the launch of concierge KEY software program and establish the system for Hotel before further utilizing
Handle all guest interactions with the highest level of hospitality and professionalism
Accommodate special requests whenever possible
Resolve customer complaints
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Respond to all guest requests in an accurate and timely manner making recommendations based on an insightful local knowledge and hotel practices
Process parcels, packages, courier service, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Work harmoniously and professionally with co-workers
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
Know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Concierge Supervisor

Four Seasons Hotel Madrid is currently seeking a dynamic and passionate Concierg...

Location

Spain , Madrid

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma or Bachelor’s Degree
European Passport or legal right to work in Spain
Fluency in English and Spanish
Previous experience in concierge is required
Les Clefs d’Or membership is favorable
Strong leadership, organizational, and interpersonal skills
Ability to handle multiple priorities in a fast-paced, luxury environment

Job Responsibility

Supervise the daily operations of the Concierge team, serving as the primary point of contact during shifts
Handle guest requests, special arrangements, and complaints promptly and professionally
Lead, coach, and develop the Concierge team through onboarding, continuous training, and one-on-one feedback sessions
Monitor and reconcile commission-based services, guest orders, and related financial transactions
Ensure desk operations run smoothly, including package handling, messages, faxes, luggage storage, and up-to-date local information for restaurants, attractions, and events
Collaborate with other departments to successfully execute special projects aimed at enhancing guest services and team efficiency
Organize and coordinate team-building activities to foster a positive work culture
Maintain professional standards, comply with Four Seasons policies, and represent the hotel with the highest level of hospitality and integrity
Support the Assistant Chief Concierge in the preparation and coordination of departmental meetings, including morning briefings and other operational meetings

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
Complimentary Dry Cleaning for Employee Uniforms
50 natural days of vacation, and the day of the birthday free
Complimentary Private Health insurance
Complimentary Employee Meals

Fulltime

Chief Concierge

Marriott Bonvoy

Location:
India , Pune

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
July 13, 2025

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