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Chief Architect - Global Customer Success

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Multiple Locations

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

130900.00 - 251900.00 USD / Year
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Job Description:

The Customer Experience & Success organization helps customers realize business value with Microsoft cloud. We are hiring a Chief Architect - Global Customer Success to lead cross-portfolio architecture across Azure data, analytics, AI, and developer services. You will guide customers from concept to production with secure, reliable, and well-governed solutions, and set the standard for architectural excellence across our largest engagements. As a senior technical leader, you will shape end-to-end solution strategy; publish reference architectures and guardrails; drive implementation quality; and mentor architects while partnering with engineering, product, and program teams. You will also produce reusable assets (patterns, code, demos, labs) and enable field teams through workshops and communities of practice—raising technical fluency and accelerating outcomes for customers.

Job Responsibility:

  • Understand a customer’s business goals and constraints
  • design Data, Analytics, and AI solutions that deliver measurable value
  • Own end‑to‑end customer engagements, deeply understanding business objectives, constraints, and success metrics to deliver measurable outcomes
  • Act as the customer’s trusted technical advisor, translating business challenges into scalable, secure, and impactful cloud and Data & AI solutions
  • Drive customer success by aligning solution architecture with strategic priorities, industry requirements, and long‑term transformation goals
  • Drive cloud consumption and value realization by identifying expansion opportunities and resolving blockers across the solution lifecycle
  • Design modern data platforms and intelligent applications
  • lead pilots/MVPs and guide hardening for production
  • Identify opportunities to develop repeatable assets and patterns that shorten time-to-production
  • Serve as a business and technology advocate, collaborating with STU, ATU, PG, and CSU stakeholders to translate business challenges into scalable Azure solutions
  • Author enterprise Data & AI reference architectures and solution blueprints, establishing security, identity, observability, and reliability guardrails for scalable, production-grade platforms
  • Lead Architecture Design Sessions (ADS) with customers and stakeholders, guiding architecture reviews and readiness assessments to mitigate risk and optimize resiliency, performance, and cost at enterprise scale
  • Create reusable assets (demos, labs, code samples, documentation) and enable architects through workshops and communities of practice
  • Orchestrate end-to-end delivery from discovery through production handoff, including CI/CD, test strategy, telemetry, and incident response
  • Define ‘happy paths and automation for environment setup, data onboarding, and deployment to reduce variance and improve quality
  • Champion responsible AI, privacy, and data protection practices throughout design and delivery
  • Leverage the delivery order of operations to ensure efficient and rapid delivery of all customer projects
  • Engage senior business and technology leaders to align solution strategies with outcomes, KPIs, and compliance requirements
  • Partner with product and engineering teams to evaluate features, influence roadmaps, and close platform gaps based on customer evidence
  • Communicate tradeoffs and decisions clearly to executives and engineering stakeholders
  • Ensure leadership visibility into project health by clearly articulating blockers, risks, and dependencies to SLT, driving early mitigation actions and course correction to protect delivery timelines and business outcomes
  • Mentor senior individual contributors and raise the bar on design quality, documentation, and operational readiness
  • Model a growth mindset—share learnings, stay current on market trends, and contribute to internal communities

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Depth across Azure data/analytics and AI services (e.g., Microsoft Fabric, Azure Databricks, Azure SQL, PostgreSQL, Cosmos DB, Microsoft Foundry) and developer platform (GitHub Enterprise, GitHub Copilot)
  • Authorization to work in the United States that does not now or in the future require employer sponsorship

Nice to have:

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • 6+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 6+ years experience leading technical projects
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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