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The CAO will oversee critical support functions including Financial Control Department, Secretarial work, Property & Contract Services (PCS), Information & Compliance Office (ICO), and Legal operations. This role serves as a strategic executive leader responsible for orchestrating and integrating all critical support functions that form the operational backbone of the organization. This role enables the Managing Director to focus on strategic platform development, organizational efficiency initiatives, and staff mentorship while ensuring operational excellence across support departments.
Job Responsibility:
Operational Leadership (40%): Provide strategic direction and day-to-day oversight of Finance, Secretarial, PCS, ICO, and Legal departments
Ensure seamless coordination between support functions and operational platforms
Drive operational efficiency improvements and implement best practices across departments
Establish and monitor KPIs for each department to ensure service level excellence
Manage departmental budgets and resource allocation
Compliance & Risk Management (25%): Oversee regulatory compliance across all support functions
Ensure adherence to corporate governance standards and statutory requirements
Coordinate with ICO on data protection, privacy, and information security matters
Monitor legal and regulatory developments affecting the organization
Maintain risk registers and implement mitigation strategies
Process Efficiency, Simplification & Controls (20%): Design and implement internal controls across Finance, PCS, and Legal operations
Standardize processes and procedures to enhance efficiency and reduce errors
Lead automation and digitization initiatives
Ensure robust audit trails and documentation standards
Coordinate internal and external audit activities
Strategic Support & Collaboration (15%): Partner with MD on new platform setup requirements from operational perspective
Provide operational insights to inform strategic decision-making
Support cross-functional projects requiring multi-departmental coordination
Act as escalation point for complex operational or compliance issues
Representing the organization in relevant external forums and with regulatory bodies
Requirements:
Minimum 10-15 years relevant experience in banking set up in Finance and Administration functions
At least 5 years in mid-level / senior management with multi-departmental oversight
Proven track record managing support functions in complex organizations
Experience with regulatory compliance and corporate governance frameworks
Background in process improvement and change management
Knowledge of financial management, accounting principles, and controls
Knowledge of corporate secretarial requirements and company law
Familiarity with procurement, contract management, and vendor relations
Understanding of data protection regulations (GDPR/equivalent)
Proficiency in ERP systems, compliance software, and MS Office Suite
Bachelor’s degree in business administration, Finance, Law, or related field
Master's degree or equivalent preferred
Postgraduate degree – MA/MSc/PhD/Doctorate or equivalent