This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. This role supports dealerships across the Chesapeake, VA / Norfolk / Tidewater area . The selected candidate must reside within this territory or be willing to relocate to the Chesapeake, VA, Norfolk, or greater Tidewater area (within a 50-mile radius). Relocation assistance may be provided. The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
Job Responsibility:
Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center)
CAC (Customer Assistance Center)
TAC (Technical Assistance Center)
Goodwill, Warranty, and Policy Requests
Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives
Net Promoter Score (NPS)
Customer Retention
Service Training Standards (STS)
EV Training & Compliance
Requirements:
Bachelor's Degree or equivalent professional experience
Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems
Profit department structures and interdependencies
Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Excellent oral and written communication skills, with the ability to inform and persuade effectively
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Core Competencies: Builds and maintains strong internal and external relationships
Drives results and leads change with confidence and clarity
Communicates persuasively and informatively across all levels
Operates autonomously with strong time management and prioritization
Applies analytical thinking to solve complex problems and make data-informed decisions
Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives
Maintains a results-driven mindset, consistently pursuing excellence and accountability
Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction
Demonstrates innovation, creativity, and adaptability
Takes initiative and thrives in dynamic environments
Maintains a strong customer focus and resolves conflicts effectively
What we offer:
Medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts
relocation assistance may be provided
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance