Chef de rang Job at Marriott Bonvoy (Rome)

Job Description

At the historical The St. Regis Rome we are sourcing for a Chef de rang (temporary contract). The ideal candidate is able to provide an outstanding customer service to our international guests whilst delivering service to the highest standards.

Job Responsibility

Serve food courses and alcoholic/non-alcoholic beverages to guests
Answer questions on menu selections
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
Follow cycle time guidelines for all meals
Maintain cleanliness of work areas throughout the day
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Inspect the cleanliness and presentation all chinaware, glassware, and silverware prior to use
Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed
Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Welcome guests and promptly attend to their tables, delivering a warm and personalized service experience
Serve food and beverages to guests, providing knowledgeable recommendations
Demonstrate excellent menu knowledge and confidently assist guests with questions, dietary requirements and special requests
Record transactions in the MICROS system correctly and timely
Anticipate the needs of the guests and check-in throughout the dining experience to assure satisfaction with food and beverage offerings
Clean tables, complete closing duties and re-stock tableware and other supplies
Communicate effectively with the kitchen regarding menu questions, waiting time, recook orders, product availability, allergies, dietary requirements and special requests
Follow cycle time guidelines for all meals
Maintain cleanliness and organization of work areas throughout the shift
Inspect the cleanliness and presentation of all chinaware, glassware, silverware and service equipment prior to use
Follow Standard Operating Procedures and brand identity guidelines
Comply with all company, health, safety and security policies and procedures
Maintain confidentiality of proprietary information
Protect company assets
Support all co-workers and treat them with dignity and respect
Comply with quality assurance expectations and standards
Perform other reasonable job duties as requested by Supervisors
Welcome guests and be the brand ambassador
Manage guest’s requests and complaints in line with our service culture
Comply with all health, safety and hygiene standards and policies
Assist colleagues and support other operational areas when required

Requirements

A team Player with flexible & positive attitude
Exceptional storytelling and guest engagement skills
Passion for the hospitality industry
Possess a good command of English and Italian
An excellent verbal manner and proven customer service skills
Good knowledge or experience in the hospitality industry
Good organization skills with attention to detail
Good leadership and training experience
Able to work in a fast-paced environment & remain calm under pressure
Be able to demonstrate experience in complaint handling
Strong grooming standards and professional presentation
Availability to work late nights, weekends, and bank holidays as we operate 365 days a year

What we offer

Discounts on hotel rooms, gift shop items, food and beverage across the company
Learning and development opportunities online, on the job and in class
Charity events, Wellbeing activities through the TakeCare program
Experienced management & motivated and engaging colleagues
Canteen service and uniform

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