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Reporting to the Restaurant Manager, you will be responsible for ensuring exceptional service and attention to our Guests. Responsibilities will include describing the food and beverage selection to our Guests by offering interesting and vivid descriptions of each item’s origin, taste and preparation methods, communicating to the kitchen Guest orders, including any special needs or requests, coordinating food timings, anticipating Guests’ needs, ascertaining satisfaction and offering suggestions. You will be closing Guest checks, being highly visible in the operation, while delivering superior service with dedication and providing an attentive and distinctive experience for our Guests.
Job Responsibility:
Describe the selection of Food & Beverage menu items to Guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Communicate Guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system
Coordinate food timings
Check completed kitchen orders with the Guest’s original order
Transport items to the Guest table in a timely manner to ensure proper food quality
Anticipate Guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to Guest concerns and requests
Properly and accurately close Guest checks
Process cash and credit card payments
Properly settle voided checks or complimentary meals
Breakdown, clean and set-up of tables, buffets, and food stations
Requirements:
High school education or equivalent experience
At least three years of food service experience in luxury hotels and/or stand-alone fine dining restaurants or restaurant groups, preferably have experience in the same position
International experience would represent an asset
Attention to detail, strong interpersonal and relationship building skills
Ability to multi-task with excellent organizational skills
Be a team player and bring your personal touch and energy to our Guest experiences
Ability to accurately process cash and credit card transactions
Ability to carry and balance tray
Ability to read and speak English and Italian
Nice to have:
International experience
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential