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You will be responsible for ensuring exceptional service, memorable In-Room Dining experiences, and attentive care for our guests throughout the Hotel. Your role is responsible for ensuring flawless service execution for guests dining in the privacy of their rooms, consistently upholding Four Seasons standards of service excellence, attention to detail, and genuine hospitality.
Job Responsibility:
Deliver high-quality In-Room Dining service to guest rooms with professionalism and warmth
Ensure accurate setup, presentation, delivery, and retrieval of In-Room Dining orders in line with brand standards
Review orders prior to delivery to ensure completeness, accuracy, and presentation quality
Engage with guests in a courteous and attentive manner, ensuring a personalized experience
Coordinate closely with the Call Desk, Kitchen, and In-Room Dining Supervisors to ensure smooth service flow
Anticipate guest needs and manage special requests with discretion and efficiency
Support service recovery by addressing guest concerns promptly and professionally
Maintain cleanliness and organization of In-Room Dining service equipment, corridors, and service pantries
Ensure compliance with hygiene, safety, and HACCP procedures at all times
Oversee mise en place and readiness for assigned service periods
Act as a role model for service excellence and professional conduct within the In-Room Dining team
Foster a positive, collaborative, and guest-centric working environment
Requirements:
Previous experience as Chef de Rang or similar service role, preferably in In-Room Dining or luxury hospitality
Fluency in English and Italian
Strong attention to detail, excellent interpersonal skills, and the ability to build positive relationships with guests and colleagues
Ability to multitask with excellent organizational skills in a high-end, fast-paced service setting
Professional appearance and polished service style
A special passion for excellence, service, and the magic of creating meaningful, unforgettable dining memories
Knowledge of HACCP standards and safe food handling practices
Flexibility to work shifts, weekends, and holidays
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide