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Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.
Job Responsibility
Leads a shift, station or area of the kitchen, supervising a team of culinary professionals
Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards
In conjunction with the Executive Chef and Sous Chefs
proactively prioritize, delegate, and assign duties to Journeypersons, Cooks Assistants and Stewards to ensure a consistently high level of service and quality food for our guests
Leads by example, consistently ensures food quality, consistency and quantity are meeting established expectations
Leads by example, consistently demonstrating positive behavior and performance
Leads by example
ensures all established food safety protocols are followed, maintains the kitchen in a neat, clean and organized manner
Leads by example, ensure food cost is managed
by controlling food waste through FIFO rotation, proper ordering, storage and preparation of all foods
Leads by example, ensuring productivity and labour cost are managed
by maintaining a focused and productive approach for yourself and the cooks under your supervision
Leads by example, by possessing a complete understanding of the menu, recipes and presentations, aware of potential food allergens in each dish
Performs quality checks of all food prepared under your supervision, to ensure all food is prepared according to the recipes and standards specified by the Executive Chef or Sous Chefs
Trains other cooks in all aspects of the culinary operation
Contribute ideas to menu development, assist with recipe creation and documentation
Liaise with other departments such as Banquets, Restaurants and Stewarding to ensure excellent communication in order to achieve smooth operational outcomes
Collaborate with the Executive Chef or Sous Chefs during the preparation of performance reviews for fellow colleagues, i.e.: input, observations and opinions regarding behavior and performance
Other duties assigned
Requirements
A minimum of 6 years recent (in the last six years) experience in a hotel or restaurant kitchen at a comparable level of luxury service
and 3 years as a certified Journeyperson in a 1st cook or similar role
Interprovincial Red Seal or international equivalent
Current Food Safe level 1 or equivalent recognized food safety certificate, (colleagues are responsible for maintaining their food safe certification)
Successful demonstration of a high level of technical and artistic culinary skills assessed during a practical cooking test
Successful demonstration of high level culinary and food safety knowledge assessed through a written test
Willing and able to taste all food products – i.e. meats, seafood, produce, dry goods, dairy
Completely fluent English language skills
both written and verbal
A team leader with proven success in relationship building and supporting team performance
A proven ability to communicate effectively, work within a team and delegate to others
A proven ability to effectively train and develop co-workers
Excellent organizational skills, and shows initiative with ability to work well with little supervision
Exercises sound decision making, with the ability to prioritize tasks appropriately
Demonstrated a high level of responsibility and accountability
Demonstrated commitment to provide excellent service and exceed guests' expectations
High School diploma or equivalent is highly desirable
Must be able to work flexible shifts, evenings, weekends, holidays, with either early start or late finish times
Impeccable grooming and presentation
Nice to have
GHS/WHMIS Training
Computer Skills, including a good knowledge of Word, Excel, email communication
What we offer
Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world!
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs