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Chef Concierge

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Four Seasons

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Location:
United States of America , Naples, Florida

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Chef Concierge is responsible for responding to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.

Job Responsibility:

  • Takes part in the interview process and trains the Concierge Staff. Takes the lead in day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints
  • assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests
  • Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
  • Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures
  • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door

Requirements:

  • Pre-opening experience, project, and stakeholder management
  • College degree preferably in hotel/restaurant management, or equivalent experience
  • Excellent personal presentation and interpersonal skills
  • Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
  • Ability to read, write, and speak English
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts
What we offer:
  • Lucrative salary
  • Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
  • Time off plans starting on the day of hire
  • An opportunity to be a part of a cohesive team in an inclusive work environment
  • Complimentary and discounted hotel stays around the world
  • Wellbeing and mental health initiatives and focused company
  • Embracement and promotion of diversity in our workplace
  • Complimentary employee meals and beverages
  • Tuition reimbursement

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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