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IKEA

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Location:
Canada, Edmonton

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

18.40 - 23.27 CAD / Hour

Job Description:

At IKEA in Customer Relations, the focus is on building and retaining long-lasting relationships in a multichannel retail environment. The position involves providing memorable customer service, problem-solving, and acting as an IKEA Ambassador while staying informed on products, specials, and policies.

Job Responsibility:

  • Be an IKEA Ambassador by providing seamless and memorable customer service and problem-solving in a fair and timely manner
  • actively listen and identify customer needs
  • process transactions according to IKEA returns and exchange policies
  • handle cash according to IKEA policy
  • maintain awareness of daily and weekly service/delivery targets
  • ensure stock accuracy and inventory integrity by adhering to Returns/Exchange policies and routines
  • stay current with IKEA product knowledge, specials, and policies
  • ensure recovered product is put away properly and your area is stocked and visually presentable
  • assist team members with additional duties as required.

Requirements:

  • You seek challenges to solve them
  • at least 6 months of customer service experience in retail or distribution center
  • amazing attention to detail
  • ability to juggle multiple priorities while keeping a smile
  • compassionate and understanding customer service skills
  • capable of assessing problems and delivering solutions quickly
  • strong coordination skills
  • comfortable with computers and technology-savvy
  • able to work in physically demanding and fast-paced environments
  • ability to lift items weighing up to 50 lbs.

Nice to have:

Returns or Cashier experience

What we offer:
  • Wellness days
  • extended health, dental, and vision coverage
  • RRSP with IKEA contribution matching
  • eligibility for annual IKEA bonus incentive plan
  • flexible spending account
  • life insurance
  • merchandise and restaurant discounts
  • free drinks
  • healthy meal options
  • parental leave
  • bereavement leave
  • employee assistance program.

Additional Information:

Job Posted:
July 04, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:
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