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Checkouts Co-worker

Canada, Edmonton 19.50 - 24.67 CAD / Hour · Job Posted January 03, 2026
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Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

  • Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
  • Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
  • Assist team members with additional duties, as required

Requirements

  • At least 6 months of customer service work experience in retail or a distribution center
  • Amazing attention for detail and can effortlessly juggle multiple priorities
  • Top notch customer service skills – meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
  • Top notch coordination skills
  • Quite comfortable with computers and are generally technology-savvy
  • Totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Nice to have

Returns or Cashier experience

What we offer

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

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