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We are seeking a Full-Time Checkout Supervisor to join our Customer Services team. The Checkout Supervisor role is a varied one and involves solely overseeing Checkout operations in their entirety during allocated periods, working alongside other senior team members and carrying out hands on work with all team members. Our Customer Services operation includes the areas of Checkouts, Self-Service, Lotto, Café and the Customer Service desk.
Job Responsibility:
Ensuring that excellent Customer Service is delivered
Supervising the team and communicating directives from the department manager
Opening (7:30am) and closing (9pm) checkouts
Carrying out normal checkout duties such as till operation, packing bags, monitoring self-service checkouts, lotto sales, coffee making
Supervising the sale of restricted age items such as alcohol, tobacco and lotto
Managing the daily team rosters including arranging cover, organising breaks and ensuring all department job responsibilities are being carried out
Flexibility to work additional days and hours to help with cover as required
Requirements:
Previous supermarket checkout experience
Capability to handle additional responsibilities
Ability to operate under pressure during busy periods
Ability to communicate effectively
Ability to adapt under prevailing circumstances
Must hold New Zealand Citizenship or have New Zealand Permanent Residency or a valid work permit