Checkout Services Team Leader Job at IKEA (Seoul)

Job Responsibility

Ensure the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day, co-workers are ready and available to help customers
Secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way
Am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers
Spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us
Act on customer feedback in order to make improvements to our service
Understanding the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge
Work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
Where appropriate I work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction
Educate my team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience
Through my own example, I actively work to secure the IKEA culture
Ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully
Make sure that the agreed schedule for the day is kept
Am available to help and support colleagues when needed
Work together with other functions to improve the shopping experience for our customers in order to generate more sales
Know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan
Know our daily and weekly service targets and this drives me to improve our service delivery
Have an overview of the store and customer relations action plans and understand how our action plan supports the achievement of these
Constantly monitor our performance against agreed goals, adapting and taking action when required

Requirements

You are passionate about customers and act to ensure a positive shopping experience
You have the IKEA values truly reflect personal values
You passionate about leading business through people
You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
You have experience of actively meeting customer needs through understanding customers in a service industry
You have ability to plan staffing of cash line according to the customer flow
You have experience of working in a fast-paced environment
You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
You have good analytical skills
You have ability to read and understand written English

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Checkout Services Team Leader

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