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Checkout Services Team Leader

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IKEA

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Location:
South Korea , Seoul

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Ensure the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day, co-workers are ready and available to help customers
  • Secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way
  • Am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers
  • Spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us
  • Act on customer feedback in order to make improvements to our service
  • Understanding the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge
  • Work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
  • Where appropriate I work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction
  • Educate my team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience
  • Through my own example, I actively work to secure the IKEA culture
  • Ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully
  • Make sure that the agreed schedule for the day is kept
  • Am available to help and support colleagues when needed
  • Work together with other functions to improve the shopping experience for our customers in order to generate more sales
  • Know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan
  • Know our daily and weekly service targets and this drives me to improve our service delivery
  • Have an overview of the store and customer relations action plans and understand how our action plan supports the achievement of these
  • Constantly monitor our performance against agreed goals, adapting and taking action when required

Requirements:

  • You are passionate about customers and act to ensure a positive shopping experience
  • You have the IKEA values truly reflect personal values
  • You passionate about leading business through people
  • You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
  • You have experience of actively meeting customer needs through understanding customers in a service industry
  • You have ability to plan staffing of cash line according to the customer flow
  • You have experience of working in a fast-paced environment
  • You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
  • You have good analytical skills
  • You have ability to read and understand written English

Additional Information:

Job Posted:
January 19, 2026

Work Type:
On-site work
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