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Checkout Services Team Leader

India, Hyderabad Employment contract · Job Posted October 11, 2025

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Job Description

In Customer Relations at IKEA, the Checkout Services Team Leader ensures a positive payment experience for customers and develops co-workers to support efficient operations in the check-out area of a fast-paced retail environment, contributing to overall customer satisfaction, business growth, and fostering the IKEA culture.

Job Responsibility

  • Ensure check-out area is in shape as new
  • ensure check-outs are efficiently equipped at all times
  • support check-out co-workers to resolve customer needs
  • deal positively and quickly with customer issues
  • manage queuing policy and waiting times
  • guide customers
  • conduct spot checks
  • ensure store is a safe and secure environment
  • act on customer feedback to improve services
  • work with manager to resolve recurring customer problems
  • collaborate with colleagues in other functions to implement customer satisfaction improvements
  • educate team on IKEA Concept and manuals
  • take ownership of check-out action plan
  • ensure right number of co-workers are in place
  • support colleagues
  • pass knowledge to colleagues
  • ensure colleagues are informed for effective roles
  • responsible for self-development
  • follow daily and weekly service targets.

Requirements

  • Experience of working in a fast-paced environment and an ability to adjust the style of communication to get the message across to the receiver
  • confident decision-maker
  • experience of check-out service gained in the retail industry preferred
  • proven ability to work as part of a larger team and prioritize and organize work and the work of others
  • ability to plan staffing of cash line according to the customer flow
  • motivated by IKEA values
  • passionate about growing business and people together
  • desire to learn and improve skills.

What we offer

  • Equal employment opportunity environment
  • diverse team
  • work environment free of discrimination and harassment
  • commitment to individualism.

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