Checkout Services Manager, IKEA

IKEA

Location:
South Korea, Busan

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Responsibility:

Contribute to the creation and implementation of Customer Relations action plan, aligned with global directions
promote a customer-focused culture across the unit to ensure an overall payment and omnichannel experience
support co-workers’ development by contributing to competence building and agreed growth plans
implement global tools and solutions for efficient check-out processes and a safe, secure working environment
analyze customer and financial KPIs, identifying root causes of dissatisfaction and cost drivers to drive improvement
ensure a customer-friendly, efficient, and cost-effective execution of payment processes
lead and inspire the team with clear direction to secure motivation, development, and succession planning
maintain effective collaboration with internal and external partners, including cash-in-transit service providers
drive operational excellence in daily routines to continuously improve the buying journey
proactively provide customer insights to support business and functional improvements

Requirements:

The IKEA values truly reflect your personal values
you are passionate about leading the business through people
you have the ability to work independently and reliably according to agreed working methods
you have strong communication, negotiation, and influencing skills
you have the ability to find solutions for both customer and operational issues
you have a solid understanding of the payment and omnichannel experience
you have the ability to manage costs and budgets effectively
you have proven leadership skills in a people-centric organization
you are skilled in talent management, including recruitment and development

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Checkout Services Manager

IKEA

Location:South Korea, Busan

Category:Customer Service

Contract Type:Employment contract