Checkout Services Manager Job at IKEA (Gwangmyeong-Si)

Job Description

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility

Contribute to the creation and operational implementation of the local customer relations' action plan
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
Maintain relations with external and internal partners, e.g. cash in transit company
Ensure operational excellence in daily operations in order to enhance the easy buying experience
Support proactively with customer insights for business and functional improvements

Requirements

Passionate about customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
Passionate about leading business through people
Ability to work on agreed working methods independently and reliably
Good communication, negotiation and influencing skills
Ability to find solutions for customer and operational issues
Solid understanding of the easy buying experience
Ability cost and budget management
Proven leadership skills in a people-centric organisation
Ability talent management, i.e. recruitment and development

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Checkout Services Manager

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