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Checkout Services Manager

https://www.ikea.com Logo

IKEA

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Location:
South Korea , Gwangmyeong-Si

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

  • Contribute to the creation and operational implementation of the local customer relations' action plan
  • Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience
  • Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
  • Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment
  • Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers
  • Ensure a customer-friendly, efficient and cost-effective execution of the payments process
  • Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
  • Maintain relations with external and internal partners, e.g. cash in transit company
  • Ensure operational excellence in daily operations in order to enhance the easy buying experience
  • Support proactively with customer insights for business and functional improvements

Requirements:

  • Passionate about customers and act to ensure a positive shopping experience
  • IKEA values truly reflect personal values
  • Passionate about leading business through people
  • Ability to work on agreed working methods independently and reliably
  • Good communication, negotiation and influencing skills
  • Ability to find solutions for customer and operational issues
  • Solid understanding of the easy buying experience
  • Ability cost and budget management
  • Proven leadership skills in a people-centric organisation
  • Ability talent management, i.e. recruitment and development

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Job Link Share:

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