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At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Job Responsibility:
Be an IKEA Ambassador by providing memorable customer service and problem solving
Stay current with IKEA product knowledge, in-store and online specials, updates on returns and exchange policies, and awareness of all Customer Relations action plans
Ensure recovered product is put away properly, area is stocked and presentable visually, and all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required
Requirements:
At least 6 months of customer service work experience in retail
Amazing attention for detail and ability to juggle multiple priorities
Top notch customer service skills – meet customers with compassion, handle long queues, assess problems and deliver solutions quickly
Top notch coordination skills
Comfortable with computers and generally technology-savvy
What we offer:
Wellness days (in addition to vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and healthy meal options in co-worker restaurant)
Parental leave
Bereavement leave
Employee assistance program (supports mental, physical, and financial wellbeing)