Checkout Services Co-worker Job at IKEA (North York, Ontario)

Checkout Services Co-worker

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

Canada , North York

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary)
You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
Your coordination skills are top notch
You are quite comfortable with computers and are generally technology-savvy
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Checkout Service Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Coquitlam

Salary:

20.38 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 1 year of related experience

Job Responsibility

Deliver an excellent meeting with the customer across all customer assignments
Engage with customers in a friendly and confident manner to create a rewarding customer experience
Contribute and achieve operational KPIs and goals to maintain customer loyalty
Support customer colleagues to continuously develop knowledge and skills within the area of customer experience
Support and assist co-workers to create solutions to customer issues

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Customer Experience Co-worker I

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

United States , Atlanta

Salary:

18.50 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Must be able to work nights & weekends

Job Responsibility

Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience
Provides an efficient and accurate checkout experience in various areas of the store
Offers additional products and services such as home delivery, credit card, and IKEA Family card
Resolves customer concerns independently to meet their unique needs and expectations
Provides friendly, safe, and efficient car loading and unloading services

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Customer Relations Co-worker

You are passionate about creating a positive shopping experience for customers a...

Location

India , Mumbai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in customer service and retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Fluent in English, both written and spoken
Passion for home furnishing and an understanding of customers’ everyday life at home

Job Responsibility

Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Parttime

Customer Relations Co-worker

As a Customer Relations Co-Worker, you will play a key role in ensuring that eve...

Location

India , New Delhi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in customer service and retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Fluent in English, both written and spoken
Passion for home furnishing and an understanding of customers’ everyday life at home

Job Responsibility

Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Parttime

Food co-worker

Food is your passion, whether you’re cooking or serving customers. You know food...

Location

United States , Stoughton

Salary:

19.91 - 28.12 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 2 years related experience
Experience in a high-volume customer facing environment preferred
Experience in a high-volume retail environment with knowledge of basic merchandising and selling concepts preferred
Food Handler Certification and/or Food Handler Card (as required by local jurisdiction) required within 30 days of employment

Job Responsibility

Providing a friendly retail checkout experience by processing payments quickly and accurately
Following food handling, health, safety, hygiene and sanitation regulations and guidelines
Maintaining the restaurant including merchandising and price communication
Ensuring a positive customer experience by maintaining a clean and safe area
Using your IKEA Food knowledge to exceed customer expectations, confidently answering their questions so they can make informed purchase decisions
Prepare and maintain IKEA Food menu items according to the IKEA Food concept. Adhering to food handling, health, and sustainability standards
Respond to customer inquiries to support informed purchases and process sales transactions accurately and efficiently, adhering to cash handling policies
Maintain equipment operation through adherence to operating guidelines, troubleshooting breakdowns, and conducting preventive and cleaning maintenance
Maintain a clean supply of dishes, silverware, cooking utensils, pots, pans, and trays that comply with Food Safety Standards
Ensure the cleanliness and organization of dining and play areas

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Checkouts Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

19.50 - 24.67 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

At least 6 months of customer service work experience in retail or a distribution center
Amazing attention for detail and can effortlessly juggle multiple priorities
Top notch customer service skills – meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
Top notch coordination skills
Quite comfortable with computers and are generally technology-savvy
Totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Parttime

Checkout Services Manager

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

South Korea , Gwangmyeong-Si

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Passionate about customers and act to ensure a positive shopping experience
IKEA values truly reflect personal values
Passionate about leading business through people
Ability to work on agreed working methods independently and reliably
Good communication, negotiation and influencing skills
Ability to find solutions for customer and operational issues
Solid understanding of the easy buying experience
Ability cost and budget management
Proven leadership skills in a people-centric organisation
Ability talent management, i.e. recruitment and development

Job Responsibility

Contribute to the creation and operational implementation of the local customer relations' action plan
Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
Maintain relations with external and internal partners, e.g. cash in transit company
Ensure operational excellence in daily operations in order to enhance the easy buying experience
Support proactively with customer insights for business and functional improvements

Fulltime

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Checkout Services Co-worker

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