Checkout Service Co-worker Job at IKEA (Coquitlam)

Checkout Services Team Leader

Location

South Korea , Seoul

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are passionate about customers and act to ensure a positive shopping experience
You have the IKEA values truly reflect personal values
You passionate about leading business through people
You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
You have experience of actively meeting customer needs through understanding customers in a service industry
You have ability to plan staffing of cash line according to the customer flow
You have experience of working in a fast-paced environment
You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
You have good analytical skills
You have ability to read and understand written English

Job Responsibility

Ensure the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day, co-workers are ready and available to help customers
Secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way
Am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers
Spend my working time in the check-out area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us
Act on customer feedback in order to make improvements to our service
Understanding the importance of accurate stock inventory and coaching the check-out co-workers to have this knowledge
Work with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
Where appropriate I work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction
Educate my team to understand the IKEA Concept, and ensuring that they read and use the appropriate manuals and other education tools to help maximise our customers’ shopping experience
Through my own example, I actively work to secure the IKEA culture

Smaland Play Area Team Leader

Why we will love you: Who said your career had to go in one direction? Exception...

Location

United States , Stoughton

Salary:

27.51 - 38.00 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

3 years of experience in retail
Experience leading and developing people

Job Responsibility

Hires, onboards, trains, leads, manages and develops the Smaland co-workers and Carts co-workers in the store
Identifies successor, creates development plans and secures necessary training
Overseeing the operation of Smaland area, IKEA's courtesy children's play area
Managing entrance greeters to actively guide and answer customers' questions
Overseeing the gathering and restocking of carts and bags throughout the store and parking areas
Supporting cashiers in Checkout & Payment area and other Customer Experience areas, as needed
Training co-workers and other Customer Experience Leaders on Smaland processes and safety requirements
Responding to escalated customer issues and leader intervention calls with sense of urgency
Leading, attending and contributing to store meetings and forums as applicable

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Checkout Services Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , North York, Ontario

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

At least 6 months of customer service work experience in retail
Amazing attention for detail and ability to juggle multiple priorities
Top notch customer service skills – meet customers with compassion, handle long queues, assess problems and deliver solutions quickly
Top notch coordination skills
Comfortable with computers and generally technology-savvy

Job Responsibility

Be an IKEA Ambassador by providing memorable customer service and problem solving
Stay current with IKEA product knowledge, in-store and online specials, updates on returns and exchange policies, and awareness of all Customer Relations action plans
Ensure recovered product is put away properly, area is stocked and presentable visually, and all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to vacation days)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and healthy meal options in co-worker restaurant)
Parental leave
Bereavement leave
Employee assistance program (supports mental, physical, and financial wellbeing)

Parttime

Checkout Services Co-worker

At IKEA it's all about our customers, and in Customer Relations we build and ret...

Location

Canada , North York

Salary:

20.15 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary)
You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
Your coordination skills are top notch
You are quite comfortable with computers and are generally technology-savvy
You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Fulltime

Checkouts Co-worker

At IKEA it’s all about our customers, and in Customer Relations we build and ret...

Location

Canada , Edmonton

Salary:

19.50 - 24.67 CAD / Hour

IKEA

Expiration Date

Until further notice

Requirements

At least 6 months of customer service work experience in retail or a distribution center
Amazing attention for detail and can effortlessly juggle multiple priorities
Top notch customer service skills – meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
Top notch coordination skills
Quite comfortable with computers and are generally technology-savvy
Totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Job Responsibility

Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
Maintaining an ongoing awareness of daily and weekly service/delivery targets
Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
Assist team members with additional duties, as required

What we offer

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Parttime

Food co-worker

Food is your passion, whether you’re cooking or serving customers. You know food...

Location

United States , Stoughton

Salary:

19.91 - 28.12 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

Minimum 2 years related experience
Experience in a high-volume customer facing environment preferred
Experience in a high-volume retail environment with knowledge of basic merchandising and selling concepts preferred
Food Handler Certification and/or Food Handler Card (as required by local jurisdiction) required within 30 days of employment

Job Responsibility

Providing a friendly retail checkout experience by processing payments quickly and accurately
Following food handling, health, safety, hygiene and sanitation regulations and guidelines
Maintaining the restaurant including merchandising and price communication
Ensuring a positive customer experience by maintaining a clean and safe area
Using your IKEA Food knowledge to exceed customer expectations, confidently answering their questions so they can make informed purchase decisions
Prepare and maintain IKEA Food menu items according to the IKEA Food concept. Adhering to food handling, health, and sustainability standards
Respond to customer inquiries to support informed purchases and process sales transactions accurately and efficiently, adhering to cash handling policies
Maintain equipment operation through adherence to operating guidelines, troubleshooting breakdowns, and conducting preventive and cleaning maintenance
Maintain a clean supply of dishes, silverware, cooking utensils, pots, pans, and trays that comply with Food Safety Standards
Ensure the cleanliness and organization of dining and play areas

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Relations Co-worker

You are passionate about creating a positive shopping experience for customers a...

Location

India , Mumbai

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in customer service and retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Fluent in English, both written and spoken
Passion for home furnishing and an understanding of customers’ everyday life at home

Job Responsibility

Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Parttime

Customer Relations Co-worker

As a Customer Relations Co-Worker, you will play a key role in ensuring that eve...

Location

India , New Delhi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience in customer service and retail environment
Strong interpersonal skills with the ability to build rapport with customers
Ability to handle multiple tasks efficiently
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Fluent in English, both written and spoken
Passion for home furnishing and an understanding of customers’ everyday life at home

Job Responsibility

Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers
Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary
Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times
Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience
Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed
Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability
Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues
Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions

Parttime

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Checkout Service Co-worker

Job Description

Job Responsibility

Requirements

What we offer

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