Checkout & Payment Manager

• Lead the Checkout & Payment team and collaborate with key stakeholders to ensure customer-focused culture creates a rewarding customer experience
• Lead, coach and develop a competent, high performing Checkout & Payment team, including best practices, processes, and methods. Be present and hands-on on the shop floor, supporting your team during peak times
• Ensure operational excellence in daily operations in order to enhance the Check Out Services/Cash Office Area experience
• Support a customer-focused culture throughout the complete unit and ensure an overall shopping experience
• Lead the Checkout and Payment assignment, strategy implementation, and manage its performance
• Set, analyze and ensure performance standards are met
• corrective actions are implemented and sustained to ensure an excellent customer checkout and payments experience
• Contribute to the creation and operational implementation of the local Customer Relations action plan
• Maintain relations with external and internal partners, e.g. cash in transit company
• Secure customer insights and competitor analysis are used to identify initiatives and continuously improve the checkout and payment experience

• At least 5 years of relevant experience and a minimum of 1 year in a leadership role
• Ideally, previous retail working experience and an interest in improving the checkout and payment journey
• A customer-friendly attitude - polite, approachable, and solution-oriented
• Strong organizational and analytical skills, including staff planning and workflow management
• Confidence in ensuring compliance with policies and procedures
• Good knowledge of Microsoft Office tools
• Fluency in both written and spoken Serbian and English
• An energetic, flexible mindset - you thrive on dynamic days and shifting priorities

Ideally, previous retail working experience and an interest in improving the checkout and payment journey

• Private medical subscription and life insurance
• Meal and transport allowance
• fresh meals at work
• free coffee, juices, and fruit
• A holiday voucher every year to enjoy your well-earned break
• Salary increases based on performance
• One IKEA Bonus to reward shared success
• Special discounts on all IKEA products
• 24/7 access to experts for personal, emotional, legal, or financial advice
• Learning opportunities and career paths