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Come and join our leadership team! We are looking for a friendly person with excellent customer service skills and proven leadership experience to join and help to lead our busy checkout team while supporting our Checkout Manager as the Checkout 2IC. The days of work for this role will be Tuesday – Saturday from 32 – 40 hours per week. Hours will be discussed at the interview stage and will include some evenings until 9.15pm.
Job Responsibility:
Delivering outstanding customer service and resolving customer issues
Working with the Checkout Manager and other Supervisors to lead the Checkout team including providing feedback, coaching, and training
Creating rosters to ensure the team are working efficiently as well as meeting customer needs
Working with the Checkout Manager to oversee the day-to-day operations of the Checkout department
Doing varying tasks which may include checkout operating, packing, managing Self-Checkout lanes, online concierge, Lotto, cleaning and trolleys
Being in sole charge of the Checkout department and being responsible for opening and closing the Checkout department as required
Requirements:
A minimum of one year's experience in a supermarket checkout supervising role or similar retail environment
High level of initiative and commitment
Solid computer skills including the ability to use spreadsheets
Well-developed time management skills
Sound problem solving and decision-making skills
Lotto Operators certificate (preferred)
Liquor Licence Controller Qualification
Liquor Manager’s Certificate
A commitment to excellent customer service
Great communication, leadership, and team-building skills