Chat Operations Manager Job at Citi (Pune)

Ad Operations & Technology Manager

Use marketing skills and technologies to develop and implement a web or interact...

Location

United States

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS degree in Communications, Marketing or Computer Science
Expertise and knowledge in the online space (web, email, search, database marketing, chat marketing, podcasting, blogging, privacy, e-business, etc), including trends and technologies
7+ years of experience in interactive marketing or customer experience/user interface
Advanced writing and editing for the web
Proven web analytical skills (measurement, ROI, forecasting)
Strong organization and program management skills
Ability to link interactive plans and activities to business results
Strong knowledge and understanding of interactive media, tools and technologies (all channels and pricing models)
Strong knowledge of Internet principles and web site production
Strong knowledge of direct marketing and CRM

Job Responsibility

Develop, drive and evaluate key web or interactive marketing strategies to reach online customers or internal audiences
Develop, drive and evaluate the online customer experience strategy and roadmap for a business or country
Develop and drive editorial strategies, content and direction for online properties, landing pages or websites
Proactively provide internet consultancy to recommend best-fit solution, including look and feel, navigation experience, information architecture, to meet marketing or business objective
Develop and drive web experiences that result in significant and measurable improvements in understanding, conversion and revenue
Establish, track and measure business group or country measurements of success such as web traffic, revenue and leads generated, TCE
Lead the adoption of the company web standards, processes and tools
Select, manage and motivate agencies or contractors
Manage functional budgets

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Airline Operations Controller

This is an exciting role in our TUI Operations Control Centre (TOCC) with accoun...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Experience within an airline operational or ground handling environment preferable but not essential
A sound understanding or experience of operational aviation, technical and regulatory matters
A minimum age of 21 years
Ability to stay calm and patient during high-pressure situations
Maintaining a professional and respectful manner, with an excellent telephone etiquette
Good level of computer literacy when dealing with multiple systems
A passion and enthusiasm for all things aviation
Able to quickly assimilate information, determine priorities and make decisions based on sound judgement
Excellent team player able to work in a tight-knit and diverse operational environment

Job Responsibility

Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams
Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations
Utilise Eurocontrol's Network Operations Portal to predict and plan for aircraft delays or disruptions
Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated
Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions
Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines
Understand specific operational considerations for each airline and incorporate into decision-making processes
Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS
Administer operational tasks and ensure timely completion of key responsibilities
Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP)

What we offer

Attractive remuneration
generous travel benefits
descretionary bonus schemes
extensive health & wellbeing support
Access the TUI Learning Hub to level-up and reach your ambitions
Opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Seo Team Lead

As a Search Engine Optimization Team Lead (SEOTL) at Ralecon, you will play a pi...

Location

India , Bengaluru

Salary:

Not provided

Ralecon

Expiration Date

Until further notice

Requirements

Educational Background: A degree in Marketing, Communications, Information Technology, or a related field is preferred
Experience: Minimum 4+ years of hands-on experience in SEO, with a proven track record in managing SEO projects and teams. Prior experience in a leadership or supervisory role is highly desirable
Certifications: SEO certifications (e.g., Google Analytics, HubSpot SEO Certification) are preferred
SEO Expertise: In-depth knowledge of SEO best practices, tools, and techniques, including keyword research, on-page and off-page optimization, link building, and technical SEO to analyze performance metrics and drive data-driven decisions
Leadership Abilities: Strong leadership and people management skills, with the ability to motivate and mentor a team towards achieving common goals
Client Focus: Proven experience in client management, with the ability to build strong relationships, manage expectations, and address escalations effectively
Strategic Thinking: Ability to develop and execute strategic SEO plans, adapting to changing trends and client requirements to maximize ROI
Analytical Mindset: Excellent analytical skills to evaluate SEO performance, identify opportunities for improvement, and implement corrective actions
Communication Skills: Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely to both internal teams and clients
Adaptability: Flexibility to thrive in a fast-paced environment, manage multiple priorities, and quickly adapt to changes in project scope or client needs

Job Responsibility

Team Leadership: Lead and mentor a team of SEO Project Leads (SEOPLs) and SEO Executives (SEOEs) to execute on-page and off-page SEO strategies effectively. Review the ranking sheet from SEO Executives (SEOEs), create Plan of Actions (POAs) and assign each action item with deadlines, and review progress made on a weekly basis and subsequently, provide feedback to SEO Project Lead (SEOPL)
Campaign Optimization: Oversee the implementation of on-page optimization techniques, including content strategy, keyword optimization, and metadata adjustments, to enhance website visibility and organic search rankings
Link Building Strategy: Develop and execute robust link-building strategies to improve domain authority and drive traffic growth through high-quality backlinks
Technical SEO Oversight: Monitor and optimize technical aspects of SEO, such as website structure, crawlability, and site speed, to ensure optimal performance and user experience
Communication: Serve as the primary point of contact for SEO engagements, conducting regular meetings to review performance, address concerns, and strategize future SEO initiatives. Prepare responses for client communications via email, phone calls, and chats to maintain proactive and professional client relations
Achievement of Client Deliverables: Ensure all client deliverables are achieved in accordance with client expectations and agreed-upon timelines, maintaining high standards of quality and exceeding client satisfaction
Performance Monitoring: Proactively monitor and analyze leads, traffic, and keyword performance. Take appropriate actions based on improvements or drops in leads, traffic, and keyword rankings to ensure continuous optimization and achievement of client goals and deliverables. Additionally, review development task-email, check keywords’ infusion and SEO quality of content, and review the ranking sheet from SEO Executives (SEOEs) for comprehensive performance management. Utilize SEO tools like Google Analytics, SEMrush, and Ahrefs to analyze key performance indicators (KPIs) and provide actionable insights for performance optimization
Project Tracker Maintenance: Maintain the “Project Tracker” and periodically update the completion status of on-page, off-page, and other project activities
Cross-functional Collaboration: Collaborate with Digital Account Managers (DAMs), Web Development team, Design and Content teams to align SEO strategies with broader digital marketing objectives. Collaborate with the respective team and all internal stakeholders to ensure deliverables are completed within the agreed budget and timelines
Client Meetings: Participate in weekly client calls/meetings to discuss project performance, activities, and action plans

What we offer

A competitive compensation package along with ample opportunities for career growth
Our work environment is supportive, encouraging innovation, and you’ll be part of a dynamic team that values your skills and contributions

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

Chief Technology & Operating Officer

Location

Egypt , New Cairo

Salary:

Not provided

Ethics HR

Expiration Date

Until further notice

Requirements

Bachelor’s/Master’s degree in Computer Science, Engineering, Information Systems, or a related field from a reputable university. (MBA is an advantage)
12-15+ years of experience in technology and operations leadership within banking or digital financial services
Strong knowledge of digital banking platforms, IT architecture, cybersecurity, and banking operations
Extensive experience leading and scaling DevOps, Agile, and Continuous Integration/Continuous Delivery (CI/CD) pipelines
Deep practical knowledge of cloud architecture (e.g., AWS, Azure), IaaS, PaaS, and securing cloud environments
Proven experience in managing core banking system replacements/integration and interfacing with FinTech APIs
Experience overseeing digital customer service operations, including chat, IVR, and automated support channels
Strong track record in implementing operational resilience strategies, including robust Disaster Recovery (DR) and Business Continuity Planning (BCP)
Deep understanding of CBE technology, outsourcing, cybersecurity, and operational resilience requirements
Proven track record in delivering large scale digital platforms, managing IT operations, and overseeing vendor/partner ecosystems

Job Responsibility

Define and execute the bank’s technology strategy, architecture, and roadmap
Ensure alignment with business objectives, regulatory expectations, and security standards
Oversee development, integration, and delivery of digital banking platforms, and applications
Ensure systems are resilient, scalable, and meet performance and availability targets
Manage infrastructure, networks, cloud services, and data platforms
Ensure robust cybersecurity, data protection, and technology risk controls in coordination with CISO
Oversee end-to-end operations including payments, processing, settlements, customer service, and back-office functions
Ensure operational reliability, efficiency, and adherence to SLAs
Ensure compliance with CBE technology, outsourcing, cybersecurity, and operational risk guidelines
Support audits, regulatory reporting, and operational resilience requirements

Assistant Operations Manager - Live Bingo

Join Buzz Bingo and help us deliver unforgettable Live Bingo moments! We’re on t...

Location

United Kingdom , Nottingham

Salary:

33000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Management experience in customer service (hospitality, leisure, retail, entertainment ideal)
A natural people leader, confident, supportive and motivational
Strong communicator with great organisational skills
Comfortable working in a fast-paced, ever-changing environment
KPI‑focused, analytical and solutions-driven
Flexibility to work shifts between 8am–11pm (occasionally up to 1am)

Job Responsibility

Support the Operations & Deputy Manager with smooth daily running of Live Bingo
Lead and coach Live Hosts & Chat Stars to deliver amazing customer experiences
Step in to manage operations when required, including live hosting & chat moderation
Use data and KPIs to drive performance and spot opportunities to grow
Support recruitment, onboarding, training and development of the team
Help deliver promotions, chat games, and social content
Ensure safe, fun and consistent delivery of our Live Bingo brand

What we offer

Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates

Fulltime

Customer Support Manager

We are currently recruiting an exciting opportunity on our direct client team. Y...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Client facing experience within financial services
Commitment to provide excellent customer service
Attuned to diverse client needs and capable of adapting approach accordingly
High degree of accuracy and close attention to detail
Understanding of some of the key financial products and wrappers that we work with

Job Responsibility

Answering calls and live chats from clients promptly, providing them with high quality service
Aiming to supply all the information needed on the first contact efficiently and accurately
Being alert to fraud attempts and taking care to safeguard our client’s investments and data
Identifying and registering vulnerable clients to ensure appropriate support and oversight
Being aware of and sensitive to different client’s needs and adapting approach accordingly
Always look for ways to improve our service, reduce errors and individual or team efficiency

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Chat Operations Manager

Citi

Location:
India , Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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