Chat Operations Manager Job at Citi (Pune)

Ad Operations & Technology Manager

Use marketing skills and technologies to develop and implement a web or interact...

Location

United States

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BA or BS degree in Communications, Marketing or Computer Science
Expertise and knowledge in the online space (web, email, search, database marketing, chat marketing, podcasting, blogging, privacy, e-business, etc), including trends and technologies
7+ years of experience in interactive marketing or customer experience/user interface
Advanced writing and editing for the web
Proven web analytical skills (measurement, ROI, forecasting)
Strong organization and program management skills
Ability to link interactive plans and activities to business results
Strong knowledge and understanding of interactive media, tools and technologies (all channels and pricing models)
Strong knowledge of Internet principles and web site production
Strong knowledge of direct marketing and CRM

Job Responsibility

Develop, drive and evaluate key web or interactive marketing strategies to reach online customers or internal audiences
Develop, drive and evaluate the online customer experience strategy and roadmap for a business or country
Develop and drive editorial strategies, content and direction for online properties, landing pages or websites
Proactively provide internet consultancy to recommend best-fit solution, including look and feel, navigation experience, information architecture, to meet marketing or business objective
Develop and drive web experiences that result in significant and measurable improvements in understanding, conversion and revenue
Establish, track and measure business group or country measurements of success such as web traffic, revenue and leads generated, TCE
Lead the adoption of the company web standards, processes and tools
Select, manage and motivate agencies or contractors
Manage functional budgets

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Airline Operations Controller

This is an exciting role in our TUI Operations Control Centre (TOCC) with accoun...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Experience within an airline operational or ground handling environment preferable but not essential
A sound understanding or experience of operational aviation, technical and regulatory matters
A minimum age of 21 years
Ability to stay calm and patient during high-pressure situations
Maintaining a professional and respectful manner, with an excellent telephone etiquette
Good level of computer literacy when dealing with multiple systems
A passion and enthusiasm for all things aviation
Able to quickly assimilate information, determine priorities and make decisions based on sound judgement
Excellent team player able to work in a tight-knit and diverse operational environment

Job Responsibility

Monitor and update flight watch systems, maintaining real-time aircraft positions by coordinating with handling agents, flight crew, and ground operations teams
Track global weather conditions and interpret METAR and TAF data to advise on significant weather impacts on flight operations
Utilise Eurocontrol's Network Operations Portal to predict and plan for aircraft delays or disruptions
Coordinate with flight dispatch regarding aircraft routes and ensure critical equipment lists are communicated
Consider cost analysis, operational expenses, and regulatory requirements when making operational decisions
Evaluate airport requirements and manage airport slot portfolio based on company and IATA guidelines
Understand specific operational considerations for each airline and incorporate into decision-making processes
Communicate effectively with stakeholders and service providers via phone, chat systems, and ACARS
Administer operational tasks and ensure timely completion of key responsibilities
Collaborate with Operations Duty Manager to resolve operational issues and maintain On-Time Performance (OTP)

What we offer

Attractive remuneration
generous travel benefits
descretionary bonus schemes
extensive health & wellbeing support
Access the TUI Learning Hub to level-up and reach your ambitions
Opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Enterprise Deal Operations Team Lead, Scaled Deal Support

This is a remote position requiring location in the Philippines. The role focuse...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

BS/BA in Business, Finance/Accounting, Economics, or a related discipline
Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
At least one year in a people management role in an operations function
Ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
Must have a working knowledge of Confluence and sales service desk tools
Customer service background and experience balancing many support requests simultaneously
Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners.

Job Responsibility

Build and manage a global team of Enterprise Deal Associates responsible for managing the highest margin/volume transactions for Atlassian
Partner with Enterprise Deal Operations team members, including Enterprise Deal Managers, Team Leads, and Managers to streamline scope and understand areas of growth and improvement for this new Enterprise Deal Scaled Team
Use a strong background in B2B or B2C customer service, including high-volume email help desk and phone support to provide excellent customer support
Expertly voice your opinion to make things better and seek feedback
Support customers with billing, invoicing, and licensing questions and handle customer escalations
Build strong relationships with Account Executives and customers, and work collaboratively to provide and revise quotes that drive customer satisfaction
Improve support experience for Enterprise Deal Managers and customers by using feedback to enhance internal processes and automation.

What we offer

Health coverage
Paid volunteer days
Wellness resources.

Fulltime

New

Assistant Operations Manager - Live Bingo

Join Buzz Bingo and help us deliver unforgettable Live Bingo moments! We’re on t...

Location

United Kingdom , Nottingham

Salary:

33000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Management experience in customer service (hospitality, leisure, retail, entertainment ideal)
A natural people leader, confident, supportive and motivational
Strong communicator with great organisational skills
Comfortable working in a fast-paced, ever-changing environment
KPI‑focused, analytical and solutions-driven
Flexibility to work shifts between 8am–11pm (occasionally up to 1am)

Job Responsibility

Support the Operations & Deputy Manager with smooth daily running of Live Bingo
Lead and coach Live Hosts & Chat Stars to deliver amazing customer experiences
Step in to manage operations when required, including live hosting & chat moderation
Use data and KPIs to drive performance and spot opportunities to grow
Support recruitment, onboarding, training and development of the team
Help deliver promotions, chat games, and social content
Ensure safe, fun and consistent delivery of our Live Bingo brand

What we offer

Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates

Fulltime

Customer Support Manager

We are currently recruiting an exciting opportunity on our direct client team. Y...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Client facing experience within financial services
Commitment to provide excellent customer service
Attuned to diverse client needs and capable of adapting approach accordingly
High degree of accuracy and close attention to detail
Understanding of some of the key financial products and wrappers that we work with

Job Responsibility

Answering calls and live chats from clients promptly, providing them with high quality service
Aiming to supply all the information needed on the first contact efficiently and accurately
Being alert to fraud attempts and taking care to safeguard our client’s investments and data
Identifying and registering vulnerable clients to ensure appropriate support and oversight
Being aware of and sensitive to different client’s needs and adapting approach accordingly
Always look for ways to improve our service, reduce errors and individual or team efficiency

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

New

Cloud Solution Architect Manager

As a Cloud Solution Architect Manager, you will lead a team of people who enable...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience.
Proficient experience in AI and data architectures, including modern agentic systems, retrieval‑augmented generation (RAG), model orchestration, grounding strategies, and end‑to‑end AI solution design across data, compute, and application layers.
Experience and understanding of core AI technical concepts, such as large language models (LLMs), embeddings, vector search, prompt engineering, model evaluation, AI safety, and responsible AI principles, with the ability to apply these concepts in production‑grade systems.
Prior software engineering and cloud architecture background, with experience designing and building scalable, secure, and resilient cloud‑native solutions using modern architectural patterns (microservices, APIs, event‑driven systems) on major cloud platforms.
Demonstrated technical team leadership in an Agile environment, leading high‑performing engineering teams through hands‑on coaching, architecture reviews, backlog prioritization, and iterative delivery of complex technical solutions from concept to production.
Ability to read, speak and write fluent English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage
Strategic Leadership: Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals
Team Development: Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect. Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed
Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio
Performance Measurement: Measure success through key metrics such as MAU or Consumed Revenue, Revenue Impact, and Enhanced Solutions Revenue. Ensure that your team is aligned with these metrics and continuously track progress to maximize impact on revenue
Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey.
Account Targeting: Focus on high-growth accounts with targeted efforts and Unified Enhance Solutions. Prioritize impactful accounts aligned with business goals.
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Fulltime

Cloud Solution Architect Manager - AI

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

Mexico , Mexico City

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
Understanding of Artificial Intelligence (AI) architecture, Machine Learning (ML) models, data pipelines, system integration
Demonstrated professional experience in customer-facing roles, understanding business cases and client needs into product requirements to technical teams
Experience working in technical environments for IT-enterprise clients
Prior experience in consulting roles focused on achieving customer success
3+ year(s) of experience of managing people or equivalent experience
Language Qualification: ability to read, speak and write fluent English
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Job Responsibility

Customer Engagement: Enhance customer engagement by improving account coverage ratios, increasing technical capacity for Copilot and Agents, and ensuring every customer interaction delivers value and drives usage
Strategic Leadership: Lead your team to deliver an end-to-end Copilot journey across Chat, M365 Copilot, Copilot Studio, and Power Platform, ensuring alignment with AI Business Solutions' goals
Team Development: Emphasize skilling and training through programs like Tech Boost, Tech Excel, and Tech Connect. Foster a culture of continuous learning and development within your team to ensure they are equipped with the necessary skills to succeed
Operational Excellence: Focus on operational excellence by aligning technical paths to metrics, ensuring accurate milestone creation based on users and monthly active users, and implementing rigorous execution to drive usage excellence across the portfolio
Performance Measurement: Measure success through key metrics such as MAU or Consumed Revenue, Revenue Impact, and Enhanced Solutions Revenue. Ensure that your team is aligned with these metrics and continuously track progress to maximize impact on revenue
Unified Model Implementation: Use all available engagement opportunities to drive Unified EDE/DE involvement and ensure customers experience a smooth transition throughout their journey
Account Targeting: Focus on high-growth accounts with targeted efforts and Unified Enhance Solutions. Prioritize impactful accounts aligned with business goals
People Management: Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Fulltime

Chat Operations Manager

Citi

Location:
India , Pune

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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