Chat Customer Service Representative Job at TTEC (Pampanga)

Customer Service Representative

Join a leading medical device company that is dedicated to improving patient out...

Location

United States , Bloomington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (associate degree preferred)
1-3 years of experience in customer service, call centers, or related roles, ideally in the healthcare, medical device, or manufacturing industry
Strong communication and interpersonal skills, with the ability to manage difficult conversations and build rapport with diverse customers
Proficiency in Microsoft Office Suite and experience working with CRM software or customer support systems
Ability to work a Monday-Friday schedule from 10:30 AM to 7:00 PM and be available every fourth Saturday
Self-motivated and able to work independently in a hybrid environment after training
Detail-oriented with excellent organizational and multitasking skills

Job Responsibility

Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management
Respond to customer emails, phone calls, and online chat inquiries promptly and professionally
Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed
Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients
Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers
Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery
Document customer interactions and resolutions in the company’s database accurately and in a timely manner
Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes

What we offer

Opportunity for contract-to-hire conversion based on performance
Hybrid work schedule offering flexibility after training
Access to ongoing training and development programs
A chance to work with a market-leading medical device company making a positive impact on healthcare

Fulltime

Customer Service Representative

We are looking for a detail-oriented and resourceful Customer Service Representa...

Location

United States , Aurora, CO

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
additional training or certification in logistics or data management is a plus
previous experience in customer service, data entry, or logistics coordination is strongly preferred
proficiency in using CRM systems and advanced knowledge of MS Excel and Microsoft Office Suite
strong attention to detail and a proven ability to maintain data accuracy in a high volume of transactions
excellent communication and multitasking skills, with the ability to prioritize tasks effectively
familiarity with supply chain and shipping processes is an advantage

Job Responsibility

Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful solutions
resolve customer complaints with empathy and professionalism, escalating issues when necessary
assist customers with placing orders, tracking shipments, and providing status updates
input and maintain accurate and up-to-date customer and order information in company databases
verify the accuracy of data across systems while identifying and correcting discrepancies
organize and manage large volumes of data in customer relationship management (CRM) software
collaborate with the logistics team to track and update shipment statuses for customers
monitor delivery schedules and ensure timely communication with customers about delays or updates
support the coordination of warehouse operations, inventory tracking, and shipping processes

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Customer Service Representative

The ideal candidate will act as the first point of contact for customers, provid...

Location

United States , Yonkers

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–2 years of customer service experience in a call center, retail, or client-facing role preferred
Excellent verbal and written communication skills, with the ability to tailor responses to diverse customer needs
Strong critical thinking and problem-solving skills to address varied customer concerns
Proficiency in Microsoft Office Suite and experience using CRM systems such as Salesforce or Zendesk
Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy
High school diploma or equivalent required
a bachelor’s degree is a plus

Job Responsibility

Respond to customer inquiries via phone, email, or chat in a timely and detail oriented manner, providing accurate information and solutions
Address and resolve customer concerns or complaints efficiently, ensuring a positive customer experience
Maintain in-depth knowledge of company products, services, and policies to effectively assist customers and provide guidance
Process customer orders, returns, and exchanges while ensuring accuracy and compliance with company procedures
Log and maintain detailed customer records, including inquiries, complaints, and transactions, within the designated CRM system
Gather feedback from customers regarding their experience to identify potential areas for process improvement
Collaborate with internal teams such as sales, technical support, or operations to resolve customer issues and fulfill requests promptly
Conduct follow-up communications with customers to ensure their concerns have been fully addressed and they are satisfied with the outcome

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Customer Service Representative

Our client is seeking a highly skilled and customer-focused Senior Customer Serv...

Location

United States , Omaha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of customer service experience, preferably in a senior or lead role
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to handle high-volume inquiries and multitask effectively
Demonstrated problem-solving skills and attention to detail
Experience in mentoring or training team members is a plus
High school diploma or equivalent required
associate or bachelor’s degree preferred.

Job Responsibility

Serve as a primary point of contact for customer inquiries via phone, email, and chat
Resolve escalated customer issues with professionalism and efficiency
Provide guidance and support to junior customer service representatives
Maintain detailed and accurate records of customer interactions in CRM systems
Collaborate with internal departments to ensure timely resolution of customer concerns
Identify process improvement opportunities and contribute to team initiatives
Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan.

Fulltime

Customer Service Representative

Amazing opportunity for a Customer Service Representative. We are seeking a Cust...

Location

United States , Taylorsville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience with CSR and data entry
Strong client services orientation with the ability to communicate clearly and effectively
Strong organizational and multitasking abilities

Job Responsibility

Receiving and placing telephone calls
Corresponding via email and chat
Understand products to be able to answer questions and assist with upsell
Accurately enter customer information into the system

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Representative

ASC is looking for a Customer Service Representative who will ensure client sati...

Location

United States , Irving

Salary:

20.00 - 34.00 USD / Hour

ASC Engineered Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent work experience in a B2B Customer Service role
Excellent communication skills (verbal and written) with ability to handle conflict resolution
Strong problem-solving abilities with a customer-focused mindset
Ability to remain calm and composed under pressure
Proficiency working in a ERP
Flexibility to work in a fast-paced environment and adapt to changing priorities

Job Responsibility

Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution
Assist customers with product and service-related questions, technical issues, and account management
Resolve customer complaints and concerns with patience, empathy, and efficiency
Process RMA’s, credits, and debits in the company portal/CRM
Collaborate cross-functionally to address customer needs and escalate complex issues when necessary
Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform
Identify opportunities for process improvements to enhance the overall customer experience
Stay up to date on product/service offerings policies, and procedures
Accurately document customer interactions and transactions in ASC’s CRM system
Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions

Fulltime

Storefront Customer Service Representative

We are looking for a Customer Service Representative to join our team and provid...

Location

United States , Harris County

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

High school diploma or equivalent from accredited institution
Bilingual, fluent in English and Spanish preferred
Previous experience in customer service or a related field is preferred
At least 2 full and/or consecutive years of experience working in a call-center environment
Proficient computer skills and the ability to learn new software quickly
Ability to work well under pressure and in a fast-paced environment
Strong problem-solving and conflict resolution abilities
Professional phone etiquette and the ability to handle difficult customers
Excellent verbal and written communication skills
Strong organizational skills and attention to detail

Job Responsibility

Handle high volume of incoming walk-in customers in a professional and timely manner
Communicate with customers in person, via phone, email or chat
Assist customers with their inquiries, provide accurate information, and resolve any issues or concerns they may have in a professional and timely manner
Utilize available resources and defined research procedures to quickly respond to all inquiries regarding account activity, tag fulfillment and standard violation resolution
Collaborate with other departments to escalate and resolve complex customer issues
Take ownership of customer problems and follow up to ensure their satisfaction
Maintain PCI compliance as it relates to collecting and processing payments with credit card and/or banking information
Meet daily qualitative and quantitative targets to maintain operational standards
Reconcile payments and prepares end-of-day reports as specified per section
Update customer records and maintain accurate documentation of all customer interactions

Fulltime

Customer Service Representative

We’re looking for a passionate, solution-driven Customer Service Representative ...

Location

United States , Birmingham

Salary:

18.50 - 22.52 USD / Hour

Daxko

Expiration Date

Until further notice

Requirements

2+ years in a customer-facing role (support, onboarding, hospitality, retail, etc.)
Excellent communication skills (written and verbal)
Proven ability to manage multiple conversations across channels
Self-starter with sound judgment and escalation instincts
Comfortable working an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
High school diploma or equivalent

Job Responsibility

Be the first point of contact for customer inquiries via phone, chat, and email
Translate complex product features into simple, easy-to-understand explanations
Troubleshoot issues and guide customers through practical solutions
Offer usage tips, training, and resources that promote long-term success
Identify and escalate bugs or technical challenges to internal teams
Maintain accurate records of conversations and support cases
Stay current on product updates and internal support procedures
Meet and exceed team goals for case resolution, customer satisfaction, and response times
Contribute to team learning and occasional training sessions as a product expert

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Chat Customer Service Representative

TTEC

Location:
Philippines , Pampanga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 26, 2026

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