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TTEC Logo TTEC · Customer Service

Chat Customer Service Representative

Philippines, Pampanga · Job Posted January 26, 2026
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Job Description

Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!

Job Responsibility

  • Answer incoming communications from customers (90% chat, 10% calls for callbacks only)
  • Connect with customers and resolve issues using clear, empathetic communication
  • Problem-solve in real time while representing an innovative, customer-first culture

Requirements

  • Open to newbies or with customer service experience
  • Completed high school (old curriculum) or equivalent
  • Good in English written communication skills
  • Computer experience
  • Can reach 40 words per minute typing speed

Nice to have

  • Empathetic listener
  • Helpful
  • Organized
  • Problem solver
  • Digitally savvy
  • Trustworthy

What we offer

  • Performance bonus opportunity of up to PHP 30,000 monthly
  • Challenger Bonus of PHP 50 to PHP 600
  • Relocation bonus of PHP 20,000 for new hires residing outside of Pampanga
  • A collaborative, people-first culture
  • Real opportunities for career growth and professional development with access to 1000s of free courses and personalized coaching
  • Opportunity to build valuable skills
  • Healthy benefits package that may include PTO, tuition reimbursement, and health/wellness incentives
TTEC - All Job Offers

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