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Chat Communication Assistant

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Four Seasons

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Location:
United States of America , Boston

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

30.94 USD / Hour
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Job Description:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston! We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Reservations team as a Chat Communication Assistant! The Chat Communications Assistant is an integral part of the Hotel Team whose main objective is to ensure our guests are well looked after from the start.

Job Responsibility:

  • Ensure our guests are well looked after from the start
  • Dedicated to providing exceptional quality service to our guests through our Chat messaging system
  • Ensure that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks throughout your shift
  • Be comfortable providing general information about the hotel in a detailed and informative manor
  • Ability to work, weekend, nights and holidays

Requirements:

  • Excellent and unwavering customer service
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
  • Excellent interpersonal, typing and communication skills, as well as a positive attitude
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
  • Skills and ability to learn and master multiple software systems
  • 1-2 years’ experience in an administrative setting
  • Continuous sitting for majority of the shift
  • Requires reading, writing and oral proficiency in the English language
  • Must already be legally permitted to work in the United States
What we offer:
  • FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
  • 401(k) Retirement Matching Plan
  • Ability to experience our hotels as a guest through the Employee Travel program
  • Highly competitive salaries and incentives
  • Educational assistance programs, as well as in-house training workshop for all employees
  • Complimentary Life insurance
  • Vacation & Paid Sick Time Off
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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