Charter Supervisor

• To supervise and maintain smooth punctual operation of all Charter services
• Managing our team of drivers, including staff training
• Rostering weekly driver and fleet allocations
• Accident and complaint investigation and resolution
• Charter quoting and depot administration
• Promote and visit charter business with customers, both new and existing
• Promote H&S in the workplace, support the company’s objectives and conduct investigations
• Investigate customer feedback and proactively and promptly resolve any concerns
• Responding to KPI exceptions
• Participate in a rotational weekend and after hours on-call roster, maintaining phone accessibility to support charter drivers when required
• Managing multiple tasks and communicating with staff and customers
• Managing all driver and fleet compliance
• And other tasks as required by the business which will include driving

• Class 2 & 4 License & P Endorsement would be an advantage
• Established track record in customer service, client engagement, and operational management
• Leadership and personal skills demonstrating a practical people-oriented approach
• Focus on results with a hands-on practical approach
• Attention to detail and be proficient with Microsoft Office
• Demonstrated ability to plan, structure, and organise activities, resources, and schedules to achieve operational goals
• Ability to adapt and cope with change, in a fast-paced environment

Class 2 & 4 License & P Endorsement would be an advantage