Charter & Mice Manager Job at Fairmont Le Manoir Richelieu (Paris)

Job Description

The Charter & MICE Manager is responsible for driving sales and managing exclusive yacht charters and MICE opportunities for our ultra-luxury Orient Express Yacht. This role requires a proactive professional with experience in both the yacht charter market and the MICE segment, capable of developing client relationships, coordinating bespoke events, and achieving sales targets while upholding the Orient Express brand's luxury standards.

Job Responsibility

Proactively develop and manage a pipeline of sales opportunities for exclusive yacht charters and MICE groups
Identify, qualify, and secure new business from the yacht charter market (brokers, family offices) and MICE segment (corporate clients, event planners, incentive houses)
Work closely with ACCOR Global Sales and Orient Express Management Company to achieve MICE and charter sales objectives
Conduct sales calls, presentations, and manage proposals/contracts for incentive groups and full yacht charters
Strive to meet or exceed annual sales goals for the combined charter and MICE segments
Develop and nurture strong relationships with yacht charter brokers, corporate clients, event planners, and other key stakeholders
Manage day-to-day client communications, including pricing inquiries, contract negotiation, and ensuring overall client satisfaction from initial contact through post-event follow-up
Understand client needs to tailor bespoke yacht charter itineraries and MICE event experiences
Travel as needed to conduct client meetings, develop new business, and attend industry trade shows
Liaise closely with Operations, Hotel Services, and shipboard teams to define and execute bespoke yacht charters and MICE events
Ensure seamless coordination between clients and internal teams for flawless delivery of ultra-luxury guest experiences
Manage sales administration, including basic budgeting, invoicing, and CRM record keeping

Requirements

Minimum of 5 years of experience in sales or account management within the luxury hospitality, travel, or yachting industry
Demonstrated experience with MICE sales and/or the yacht charter market
Existing network within corporate MICE and/or luxury travel/yachting sectors is a significant advantage
Fluent proficiency (written and spoken) in both French and English required
Strong organizational, communication, and interpersonal skills
Ability to work independently and as part of a dynamic team in a fast-paced environment
Customer-focused with a passion for delivering exceptional service

What we offer

A real work life balance
ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide
Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street
Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass)
Talent Management at the earth our strategy
We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development
Challenge yourself and switch between jobs, brands, and career paths
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

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