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Charging Support Tech Sr. Specialist

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Handle corrective actions needed for VFE Charging services for Voice, Data and VAS services including all SDPs, AIRs and all related charging application nodes (Charging Interface, Data Handler , ADSL handler) at Vodafone Egypt network for Consumer and Corporate Customers (Tariff Management) experience and assure fastest recovery of unplanned service disruptions and emergencies. Own recharge and refill services, monthly charging Bill Cycle service, prepaid customers Life Cycle. Also responsible about operational KPI’s for charging of voice, Data & prepaid services. Assuring timely, best quality and seamless network changes and expansions on Charging services.

Job Responsibility:

  • Handle corrective actions needed for VFE Charging services for Voice, Data and VAS services including all SDPs, AIRs and all related charging application nodes (Charging Interface, Data Handler , ADSL handler) at Vodafone Egypt network for Consumer and Corporate Customers (Tariff Management) experience and assure fastest recovery of unplanned service disruptions and emergencies
  • Own recharge and refill services, monthly charging Bill Cycle service, prepaid customers Life Cycle
  • Responsible about operational KPI’s for charging of voice, Data & prepaid services
  • Assuring timely, best quality and seamless network changes and expansions on Charging services
  • Handle the SW updates on Charging domain to assure operating on the latest recommended SW level
  • Responsible for 24/7 system faults, global incidents and corrective maintenance activities execution on prepaid charging Nodes to ensure meeting all Operational KPIs
  • Communicate with Charging vendors through regular management meetings
  • Handle integration & acceptance of all Charging new nodes and expansions in MTXs
  • Apply and own configuration management activities execution on all Charging nodes
  • Review and ensure VFE targets related to new Promos , Tariffs, products…etc. are achieved
  • IT, Finance and Commercial Liaison Lead Cross functional tasks
  • Conduct frequent vendor assessment surveys for quality, timeliness and value added

Requirements:

  • University Graduate, BSc of Engineering in Telecommunications or Computer science
  • 2-3 years of experience in Telecommunication Industry
  • Excellent knowledge of telecom/IT industry
  • Required hands-on experience with different operating systems (Unix, Linux,…) as system administrator
  • Knowledge in Database maintenance and housekeeping (Oracle, MySql, …)
  • Programming languages (Java, Perl, PHP, …)
  • Knowledge of GSM/GPRS network structure
  • Very good command of Microsoft office

Nice to have:

  • Good knowledge with SS7 & TCP/IP
  • Knowledge with IN concepts

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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