Chargebacks Specialist Job at Robert Half (New York)

Disputes/Chargeback Excellence Specialist

As a Subject Matter Expert in Disputes/Chargeback, you will ensure exceptional c...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Expertly handle complex disputes, representments, pre-Arbitrations, and Arbitration submissions, ensuring compliance with regulatory requirements and card scheme rules
Own the design, implementation, and maintenance of the departmental Training and Competency (T&C) scheme, ensuring all training materials are current and regularly updated
Establish robust knowledge management practices and facilitate the sharing of best practices to enhance team capabilities and knowledge
Provide technical expertise to key projects and operational pilots, establishing success metrics, tracking performance, capturing detailed post-implementation learnings, and validating readiness for full-scale rollout
Drive operational excellence by serving as the process improvement champion, partnering with stakeholders to implement updated processes and new workflows that maximise efficiency and elevate the customer experience
Champion engagement, recognition, and team development initiatives, coordinating colleague communications to foster connection, alignment, and a shared sense of purpose

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Real Estate Chargeback & Billing Specialist

Manage all aspects of tenant chargebacks and utility billings, to ensure accurat...

Location

United States , Farmingdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or Business preferred
3+ years of Real Estate / Property Management and billing/accounting experience
Strong understanding of lease language, billing cycles, and financial platforms—MRI, Yardi, or similar ERP
Advanced Excel and general MS Office skills
Detail-oriented, team player with excellent organizational and communication abilities
Ability to prioritize and meet deadlines in a fast-paced setting

Job Responsibility

Review lease agreements and lease provisions to ensure that all tenant chargebacks are appropriately and accurately charged back to the tenant as per the lease provisions
Work closely with Lease Administration to track new lease commencements and expirations, ensuring all reimbursable charges are accounted for and reconciled
Take charge of tenant utility billing: confirm allocation percentages, enter charges in Yardi/MRI, and send out invoices per policy
Coordinate with Property Management and Accounts Payable, ensuring utility invoices are properly coded and purchase order templates are current
Partner with the AR Manager to ensure all services are billed and collected on an accurate and timely basis

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Fraud Specialist, Trust & Safety

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

Billing Specialist

Are you a Billing Specialist open to a new opprotunity? If so we need your help ...

Location

United States , Denver

Salary:

28.00 - 34.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

2+ years of billing experience

Job Responsibility

Invoice processing
Investigate and resolve customer chargebacks, billing discrepancies, and disputes
Providing support to the accounting team

Fulltime

New

Accounts Receivable Specialist

We are looking for an experienced Accounts Receivable Specialist to join our cli...

Location

United States , Delaware, Ohio

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong proficiency in accounts receivable processes, including cash applications and billing functions
Experience managing commercial collections and chargebacks
Familiarity with credit card reconciliation and auditing sales data
Ability to work with banking and billing portals efficiently
Knowledge of AS400 system and its applications in financial operations
Exceptional attention to detail and ability to perform repetitive tasks accurately
Strong analytical skills for generating reports and resolving discrepancies
Solid organizational and communication abilities to collaborate with internal teams

Job Responsibility

Review and correct invoices to ensure accuracy and compliance with company standards
Perform credit card reconciliations and address chargebacks effectively
Audit incoming sales data and follow established processes to maintain financial accuracy
Navigate banking and billing portals to process transactions and reconcile accounts
Apply cash payments and manage cash activities to support accounts receivable operations
Collaborate with internal teams to resolve billing issues and discrepancies
Maintain accurate records of collections and commercial accounts
Generate reports on sales analysis and financial trends
Process chargebacks and disputes in a timely and efficient manner
Utilize AS400 system to support accounts receivable functions and reporting

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Chargebacks Specialist

Robert Half

Location:
United States , New York

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:United States , New York

Category:Finance

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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