Chargeback Specialist Job at Satispay (Barcelona)

Disputes/Chargeback Excellence Specialist

As a Subject Matter Expert in Disputes/Chargeback, you will ensure exceptional c...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Expertly handle complex disputes, representments, pre-Arbitrations, and Arbitration submissions, ensuring compliance with regulatory requirements and card scheme rules
Own the design, implementation, and maintenance of the departmental Training and Competency (T&C) scheme, ensuring all training materials are current and regularly updated
Establish robust knowledge management practices and facilitate the sharing of best practices to enhance team capabilities and knowledge
Provide technical expertise to key projects and operational pilots, establishing success metrics, tracking performance, capturing detailed post-implementation learnings, and validating readiness for full-scale rollout
Drive operational excellence by serving as the process improvement champion, partnering with stakeholders to implement updated processes and new workflows that maximise efficiency and elevate the customer experience
Champion engagement, recognition, and team development initiatives, coordinating colleague communications to foster connection, alignment, and a shared sense of purpose

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Disputes/Chargeback Resolution Specialist

We’re Capital on Tap 👋 💳 Capital on Tap was founded with the mission to help s...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

A Disputes Subject Matter Expert with demonstrable experience working in a regulated, financial services environment
A strong analytical mindset and ability to identify key trends and improvement opportunities
An exceptionally organised individual capable of establishing clear priorities and developing detailed activity schedules within a fast-paced and dynamic environment
A highly effective communicator possessing excellent relationship management skills, fostering effective interaction and collaboration with key stakeholders
A deep understanding of dispute management tools

Job Responsibility

Lead the end-to-end resolution of complex disputes, including representments, pre-arbitrations, and arbitration submissions, while ensuring full compliance with regulatory requirements and card-scheme rules
Serve as the primary subject matter expert and escalation point for high-risk, sensitive, or unresolved cases requiring advanced judgment and expertise
Conduct deep investigative analysis of transactions, fraud patterns, merchant behaviors, and systemic dispute drivers to strengthen fraud prevention and operational controls
Partner cross-functionally with Product, Engineering, Risk, and Customer Support teams to enhance workflows, improve dispute accuracy, and elevate the customer journey
Support leadership by contributing to process documentation, operational playbooks, and performance metrics that drive quality, consistency, and efficiency, and may also involve providing mentorship and training to junior dispute officers
Develop or support training materials for front-line customer service teams to ensure proper dispute intake and clear, accurate guidance for cardholders
Handle escalated verbal and written cardholder complaints, offering clear, transparent, and compliant explanations of the dispute process, regulatory requirements, and outcomes

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Chargeback Specialist

As a Chargeback Specialist, you’ll play a key role in managing and resolving com...

Location

Spain , Barcelona

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

3+ years of experience in chargeback management, payment operations, risk operations, or a similar function within fintech, e-commerce, or financial services
Strong knowledge of EU regulations and consumer protection
Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails and channels
Hands-on experience working with operational platforms and case management systems to file, track, and resolve disputes
Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions
Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences
Proficiency with operational dashboards and CRM or case management tooling
High attention to detail, strong organisation, and problem-solving abilities
Work independently and collaboratively in a fast-paced environment

Job Responsibility

Handle Complex Disputes and Chargebacks – Manage the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels
Perform Deep-Dive Analysis – Analyse dispute and chargeback data to spot root causes, emerging patterns, and process gaps. Translate insights into actionable prevention and recovery steps for the team and management
Contribute to Process Optimisation – Actively identify and propose improvements to existing workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time
Ensure Compliance – Maintain expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection
Cross-functional Collaboration – Partner with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream and elevate customer experience
Tools & Reporting – Expertly use and refine internal tools and reporting to monitor performance, quality, and risk metrics, and help define reporting needs

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Chargeback Specialist

As a Chargeback Specialist, you’ll play a key role in managing and resolving com...

Location

Spain , Barcelona

Salary:

Not provided

Satispay

Expiration Date

Until further notice

Requirements

3+ years of experience in chargeback management, payment operations, risk operations, or a similar function within fintech, e-commerce, or financial services
Strong knowledge of EU regulations and consumer protection
Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails and channels
Hands-on experience working with operational platforms and case management systems to file, track, and resolve disputes
Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions
Excellent communication skills with the ability to explain complex topics clearly to technical and non-technical audiences
Proficiency with operational dashboards and CRM or case management tooling
High attention to detail, strong organisation, and problem-solving abilities
Work independently and collaboratively in a fast-paced environment

Job Responsibility

Handle Complex Disputes and Chargebacks – Manage the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels
Perform Deep-Dive Analysis – Analyse dispute and chargeback data to spot root causes, emerging patterns, and process gaps. Translate insights into actionable prevention and recovery steps for the team and management
Contribute to Process Optimisation – Actively identify and propose improvements to existing workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time
Ensure Compliance – Maintain expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection
Cross-functional Collaboration – Partner with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream and elevate customer experience
Tools & Reporting – Expertly use and refine internal tools and reporting to monitor performance, quality, and risk metrics, and help define reporting needs

What we offer

Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
Stock Option Plan (with additional grants often provided based on performance)

Fulltime

Chargebacks Specialist

Dynamic New York City organization is currently seeking a Chargebacks Specialist...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in accounts receivable or chargeback management
Proficiency in BlueCherry ERP or similar systems is highly preferred
Strong understanding of chargeback processes and retail account portals

Job Responsibility

Supervise and guide a small team responsible for account reconciliations and chargeback management
Monitor chargebacks and deductions across major retail accounts such as Costco, Walmart, and JC Penney
Utilize BlueCherry ERP to streamline accounts receivable tasks and ensure data accuracy
Manage account portals to track and resolve chargebacks efficiently
Ensure compliance with factoring agreements and identify non-factored accounts
Maintain precise financial records and reporting for chargebacks and deductions

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Real Estate Chargeback & Billing Specialist

Manage all aspects of tenant chargebacks and utility billings, to ensure accurat...

Location

United States , Farmingdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or Business preferred
3+ years of Real Estate / Property Management and billing/accounting experience
Strong understanding of lease language, billing cycles, and financial platforms—MRI, Yardi, or similar ERP
Advanced Excel and general MS Office skills
Detail-oriented, team player with excellent organizational and communication abilities
Ability to prioritize and meet deadlines in a fast-paced setting

Job Responsibility

Review lease agreements and lease provisions to ensure that all tenant chargebacks are appropriately and accurately charged back to the tenant as per the lease provisions
Work closely with Lease Administration to track new lease commencements and expirations, ensuring all reimbursable charges are accounted for and reconciled
Take charge of tenant utility billing: confirm allocation percentages, enter charges in Yardi/MRI, and send out invoices per policy
Coordinate with Property Management and Accounts Payable, ensuring utility invoices are properly coded and purchase order templates are current
Partner with the AR Manager to ensure all services are billed and collected on an accurate and timely basis

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Service Specialist & Charge Back Analyst

We are looking for a detail-oriented individual to join our team in Long Island ...

Location

United States , Long Island City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience handling chargebacks or payment disputes from initial review through final resolution
Strong Excel skills with the ability to organize data, spot trends, and create reports, tables, or charts
Background in customer service, including experience in high-volume support or call center environments
Ability to work effectively in a fast-paced setting that blends customer interaction, administrative processing, and analysis
Clear written and verbal communication skills with a detail-oriented approach to internal and external interactions
Self-directed mindset with the ability to identify gaps, suggest improvements, and follow through on process enhancements
Bilingual language skills are welcomed and considered an advantage

Job Responsibility

Oversee the full lifecycle of credit card disputes, from intake through resolution, using internal platforms and card network portals
Create well-supported rebuttal packages by gathering records, organizing evidence, and preparing clear documentation for submission
Review chargeback activity and service data in Excel to identify patterns, measure performance, and produce useful reports or visual summaries
Deliver responsive customer support in a busy in-person setting, helping resolve questions and service-related issues efficiently
Assist with front-facing service tasks as needed while balancing analytical and operational responsibilities behind the scenes
Recommend and help implement better procedures, reference materials, and standard operating practices to strengthen the chargeback function
Partner with finance and customer service colleagues to ensure accurate handling of disputes and a smooth customer experience
Manage a substantial monthly dispute workload while maintaining accuracy, timeliness, and consistency

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Accounts Receivable Specialist

We are looking for an experienced Accounts Receivable Specialist to join a dynam...

Location

United States , Bronx, New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in accounts receivable, including chargebacks and cash applications
Strong knowledge of commercial collections and billing practices
Familiarity with working with big-box retailers is highly desirable
Proficiency in financial software and tools relevant to accounts receivable
Excellent problem-solving skills with the ability to resolve payment discrepancies effectively
Strong attention to detail and organizational abilities
Exceptional communication skills for client and team interactions
Ability to work independently and manage multiple priorities in a fast-paced environment

Job Responsibility

Process and manage accounts receivable transactions, including cash applications and chargebacks
Investigate and resolve discrepancies related to payments and chargebacks efficiently
Handle commercial collections by communicating with clients to ensure timely payments
Monitor and maintain accurate billing records to support financial reporting
Collaborate with internal teams to streamline accounts receivable workflows and processes
Prepare reports detailing accounts receivable statuses and trends for management review
Ensure compliance with company policies and industry regulations in all financial transactions
Build and maintain strong relationships with clients and big-box retailers to address payment issues
Identify and implement improvements to enhance the efficiency of the accounts receivable function
Support audits and provide documentation as required

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Chargeback Specialist

Job Description

Job Responsibility

Requirements

What we offer

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