Chargeback Manager Job at Satispay (Barcelona)

Chargebacks Specialist

Dynamic New York City organization is currently seeking a Chargebacks Specialist...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in accounts receivable or chargeback management
Proficiency in BlueCherry ERP or similar systems is highly preferred
Strong understanding of chargeback processes and retail account portals

Job Responsibility

Supervise and guide a small team responsible for account reconciliations and chargeback management
Monitor chargebacks and deductions across major retail accounts such as Costco, Walmart, and JC Penney
Utilize BlueCherry ERP to streamline accounts receivable tasks and ensure data accuracy
Manage account portals to track and resolve chargebacks efficiently
Ensure compliance with factoring agreements and identify non-factored accounts
Maintain precise financial records and reporting for chargebacks and deductions

What we offer

medical
vision
dental
life and disability insurance
eligible to enroll in our company 401(k) plan

Payment Risk Specialist

At HubX we build mobile apps, used and loved by millions all around the world. W...

Location

Turkey , Istanbul

Salary:

Not provided

HubX

Expiration Date

Until further notice

Requirements

2+ years of experience in Payment Risk & Fraud, Chargebacks, or Dispute Management
Experience on the merchant/acquiring side of payments
Solid understanding of the chargeback and dispute lifecycle, and metrics (such as VAMP, dispute ratios, etc.)
Familiarity with dispute prevention or automation tools (Visa Verifi RDR, Ethoca, etc.)
Experience with payment service providers (Stripe is a strong plus)
Strong analytical mindset and ability to take data-driven actions
Fluent in English
international work experience is a plus

Job Responsibility

Manage the dispute and chargeback process across payment providers and acquiring banks
Collect and prepare supporting evidence (subscription records, transaction logs, proof of service) to respond to disputes
Monitor dispute trends and identify root causes impacting dispute ratios and payment performance
Implement and manage dispute prevention and automation tools (e.g., Visa Verifi RDR, Mastercard solutions)
Work closely with Product, Payments, and Customer Success teams to reduce dispute rates and payment risks
Contribute to scalable, system-driven solutions that reduce dispute-related costs as payment volume grows
Optimize dispute prevention costs
Automate dispute response process

What we offer

A competitive compensation package: covering your cost of commuting for our headquarters as well as providing you with a meal card
A brand new Macbook and welcome kit
Private Medical Insurance & HPV Vaccine & Critical Women’s Health Coverage
Gym Reimbursement: annual gym membership
A unique and top-notch office in Maslak
Unlimited coffee
Limitless Snacks & breakfast
Continuous education support
Meditopia membership for mental wellbeing, yoga, and therapy
Cambly access: weekly Cambly speaking sessions

Fulltime

Flex Coordinator, Hvmb Operations & Quality

The FLEX Global Operations Coordinator, HVMB Operations & Quality will support t...

Location

United States , Bethesda

Salary:

24.90 - 38.02 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED and 4 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management
Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
Demonstrated ability to work independently without direct supervision
Attention to detail and highly organized
Demonstrated ability to analyze large sets of data sets, interpret complex data sets such as identifying patterns and trends, and creating detailed reports to inform decision making
Peoplesoft AP experience

Job Responsibility

Manages the fraud workflows related to Accertify, Ekata, Loyalty Program Risk and Bonvoy points fraud review
Support chargeback management processes and workflows to include obtaining documentation, uploading chargeback response support, chargeback classification and provide reporting and analytics on chargeback trends
Resolve EID access related issues for current partners to include provisioning, password reset and EID audit support
Review and follow up to weekly Personal Identifiable Information requests from Marriott International Data Services team
Set up vendors for customers and process payments related to relocation stipends and refund processing errors on a weekly basis through Peoplesoft AP system
Create and send correspondence and payment processing links to guests for system related payment issues
Assist with research and resolve of financial operations inquiries and provide follow up as needed to inquiring parties
Implement and maintain HVMB Fraud playbook
Support Tier 2 Customer Care as needed for high case volume
Monitor and respond/redirect questions generated by our partners through HVMB Trainer mailbox

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

FLEX Coordinator, HVMB Operations & Quality

The FLEX Global Operations Coordinator, HVMB Operations & Quality will support t...

Location

United States , Bethesda

Salary:

24.90 - 38.02 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED and 4 years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management
Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
Demonstrated ability to work independently without direct supervision
Attention to detail and highly organized
Demonstrated ability to analyze large sets of data sets, interpret complex data sets such as identifying patterns and trends, and creating detailed reports to inform decision making
Peoplesoft AP experience

Job Responsibility

Manages the fraud workflows related to Accertify, Ekata, Loyalty Program Risk and Bonvoy points fraud review
Support chargeback management processes and workflows to include obtaining documentation, uploading chargeback response support, chargeback classification and provide reporting and analytics on chargeback trends
Resolve EID access related issues for current partners to include provisioning, password reset and EID audit support
Review and follow up to weekly Personal Identifiable Information requests from Marriott International Data Services team
Set up vendors for customers and process payments related to relocation stipends and refund processing errors on a weekly basis through Peoplesoft AP system
Create and send correspondence and payment processing links to guests for system related payment issues
Assist with research and resolve of financial operations inquiries and provide follow up as needed to inquiring parties
Implement and maintain HVMB Fraud playbook
Support Tier 2 Customer Care as needed for high case volume
Monitor and respond/redirect questions generated by our partners through HVMB Trainer mailbox

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime