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Chargeback Analyst

Philippines, Cebu · Job Posted January 05, 2026
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Job Description

The Chargeback Analyst plays a critical role in managing and streamlining chargeback and tracing processes. This position involves ensuring accurate and efficient handling of distributor chargebacks and compliance with contractual terms. The Chargeback Analyst works closely with cross-functional teams to identify and implement system improvements, provides detailed analysis to resolve discrepancies, and supports decision-making through data-driven insights.

Job Responsibility

  • Guide and prioritize the flow of chargeback and tracing work within the function
  • Work inter-departmentally with IT and other commercial teams towards the resolution of opportunities for system improvement
  • Loading and maintenance of distributor chargebacks and tracing data
  • Guide and monitor system calculation of chargebacks in Vistex/SAP S4
  • Review and validate system calculations as part of the monthly publishing process
  • Assess performance and compliance with chargeback terms and obligations
  • Perform annual audits and review findings with distributors to collaborate on actions needed to correct
  • Research, correspondence, and response to requests from internal and external stakeholders
  • Maintain up-to-date Chargeback-related deductions and offsetting
  • Ability to meet defined departmental and functional KPIs
  • Ad hoc sales reporting and analysis requests

Requirements

  • Bachelor’s degree or relevant experience
  • Intermediate Excel skills required (VLOOKUP, Sorting, Filtering, Data Manipulation)
  • High attention to detail
  • Hands-on experience with SFDC or other CRM software
  • Highly analytical thinker
  • Excellent organizational skills with the ability to multitask
  • The ability to change focus quickly to meet deadlines and prioritize tasks
  • Looking for a team player with a high level of dedication
  • Must be highly adaptable
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  • Bachelor's degree in finance, Business Administration, or a related field preferred
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  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
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  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
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  • Opportunities for professional growth and development within the Credit Card Operations department
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Chargeback Analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
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Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
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  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
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The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
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Salary
Salary:
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Expiration Date
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Requirements
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  • Bachelor’s degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
Job Responsibility
Job Responsibility
  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
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The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
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Salary
Salary:
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nttdata.com Logo
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Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
Job Responsibility
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  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
What we offer
What we offer
  • Opportunities for professional growth and development within the Credit Card Operations department
  • Fulltime
Read More
Arrow Right

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
Job Responsibility
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  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
What we offer
What we offer
  • Opportunities for professional growth and development within the Credit Card Operations department
  • Fulltime
Read More
Arrow Right

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
Location
India , Gurgoan
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
Job Responsibility
Job Responsibility
  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
What we offer
What we offer
  • Opportunities for professional growth and development within the Credit Card Operations department
  • Fulltime
Read More
Arrow Right

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in finance, Business Administration, or a related field preferred
  • Minimum of 1-4 years of credit card and/or financial experience
  • Recoveries/chargeback experience within the financial services sector
  • Knowledge of Association rules and regulations
  • TS2/TDR knowledge considered an asset
  • Demonstrated analytical and problem-solving skills
  • Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
  • Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
  • Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
  • Willingness to pursue continuous learning and self-development
Job Responsibility
Job Responsibility
  • Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
  • Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
  • Proactively manage and investigate potential fraud cases
  • Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
  • Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
  • Respond to merchant challenges and assess next steps in the Second Cycle Representment
  • Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
  • Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
  • Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
  • Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team
What we offer
What we offer
  • Opportunities for professional growth and development within the Credit Card Operations department
  • Fulltime
Read More
Arrow Right