Chargeback Analyst Job at Helpware (Cebu)

Supervisor, Contracts and Chargebacks

Under general supervision of the Manager of Contracts and Chargebacks Administra...

Location

United States , Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Undergraduate degree from a 4-year university (undergraduate degree paths might include: Business, Economics, Accounting, Finance, Computer Science, etc)
5+ year(s) working experience
1+ year of remote management experience is required
Knowledge of Contract & Chargeback process is desirable
Experience in the pharmaceutical industry is preferred
Proficient in Microsoft Word, Excel, and Power BI
Prior experience in SAP is desirable
Strong written and verbal communication skills
Exceptional presentation skills
Excellent interpersonal skills

Job Responsibility

Lead, guide, and develop a team of senior analysts and analysts
Ensure timely updates of all contract pricing and membership information into the contract management database system
Assist in identifying the cause for variances in contracts
Receive, identify, and resolve discrepancies associated with assigned supplier contract issues
Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner
Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes
Assist in the reconciliation of chargebacks
Oversee the timely collection of monies due from Supplier and the aging goals as planned by senior management
ensure write-off dollars are minimized
Coordinate with the Finance and Accounts Receivable teams to identify and resolve invoice discrepancies

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Customer Technical Services Analyst II

Mastercard Payment Transaction Services (MPTS) Europe is a fully Mastercard owne...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience related to Mastercard and VISA chargeback processing including full understanding of chargeback rules and procedures
Knowledge and understanding of Mastercard and VISA and Regulation
Goal-orientated individual with strong time and task management
Positive approach in supporting Customer & company needs
Advanced Polish and English - written and verbal communication skills is needed
Ability to work under pressure and persistency
Strong verbal, written and interpersonal communication skills with internal colleagues and external clients

Job Responsibility

Chargeback cases handling according to the Mastercard/Visa rules and relevant procedures
Cooperation with Payment Organizations and Banks in order to optimization card complaints handling, transaction security and compliant area
Tracking changes in the regulations and procedures of the Payment Organizations
Recommending improvements and optimization of card service processes
To create and opinion a procedures and policies

Fulltime

Logistics analyst

Join a growing operations team supporting end‑to‑end shipping, receiving, and ma...

Location

United States , Oakland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a similar manufacturing, logistics, transportation, analyst and coordinator role
Prior experience handling invoices, freight chargebacks, insurance claims, etc., is required
Must have analytical skills to understand carrier shipping routes in meeting product delivery timelines and standards
Strong attention to detail and analytical mindset
Effective problem‑solving and process management skills
Ability to manage time and priorities in a fast‑moving environment

Job Responsibility

Schedule and coordinate inbound/outbound shipments across warehouse locations
Maintain accurate receiving, transfer, and shipment records
Provide daily shipment and inventory updates to Logistics, Warehouse, and Purchasing teams
Verify inventory availability and prepare shipping documentation
Coordinate transfers between internal and 3PL warehouse locations
Partner with Inventory Control on local transfers and production needs
Investigate and update missing entries, support data accuracy and reporting
Recommend process improvements to enhance flow and service levels
Manage the scheduling platform (appointments, rules, carrier requirements)
Review schedule updates for inbound, outbound, and transfer activity

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Contract Master Data Analyst

This position will research and resolve P003 Customer No Match chargeback and tr...

Location

United States , Franklin Lakes

Salary:

28.00 - 31.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

2+ years’ experience across customer account maintenance, master data governance, commercial contract and/or chargeback operations
Strong technical skills in MS Access and / or Qlikview for comparison, matching, and analysis of customer data
Analytical problem solver with business acumen and understanding of customer data
Demonstrated experience in handling large data sets and relational databases
BA/BS required
Ability to analyze, interpret and combining the data result sets across multiple sources in order to understand, organize and deliver on critical business requirements to drive solutions

Job Responsibility

Research and resolve P003 Customer No Match chargeback and tracing errors and audit, cleanse, and update the distributor end customer cross reference (PCR) to BD SAP customer accounts to support sales trace processing
Analyze reported P003 errors and issues with PCR entries, to resolve issues by finding correct matches and updating the PCR in coordination with Customer Master Data Management (CMDM), Business Analytics, and Contract Operations teams
Coordination of end customer account research and maintenance for all Top 12 Distributors as well as for reported issues from stakeholder teams
Utilize technical skills to perform business analytics, data collection, and build automation that optimize efficiency and accuracy with distributor end customer error resolution for chargebacks and tracings
Perform business analytics and provide actionable reporting to assist in efficient and accurate distributor end customer maintenance, matching, cross referencing, and chargeback error resolution
Accountable for all aspects of P003 tracing error resolution and data quality for the PCR, and to coordinate corrections and updates with stakeholder teams (CMDM, Business Analytics, and Contract Operations)
Complete audit and cleansing of PCR files for BD’s top 12 distributors, and resolve PCR issues / corrections submitted by Business Analytics and Contract Operations teams
Identify data and process improvements related to corrections processed for the PCR
Partner with customer data management, contracting, membership, and other BD teams to responsively address distributor chargeback related issues and claim processing errors
Exercise appropriate controls to ensure PCR data quality and minimize financial exposure

Fulltime

Senior Analytics Manager - Payments and Identity

As Senior Analytics Manager, Payments & Identity, you will be the senior analyti...

Location

United States; Canada; Mexico , San Francisco; Atlanta; Austin; Boston; Chicago; Dallas; Denver; Houston; Jacksonville; Los Angeles; Miami; New York City; Phoenix; Portland; Sacramento; Salt Lake City; San Diego; Seattle; Washington, D.C.; Ottawa; Toronto; Vancouver; Mexico City

Salary:

121000.00 - 228500.00 USD / Year

Scribd

Expiration Date

Until further notice

Requirements

7+ years of experience in analytics (for example product, payments, or platform analytics), ideally in a subscription or consumer environment, with a track record of leading high-impact work end to end
Deep, hands-on domain expertise in payments and identity, including authorization and settlement, retries and dunning, decline reasons, fraud and chargebacks, identity and authentication flows, and evaluating payment service providers on both performance and cost
Experience leading or managing analysts, including setting direction, reviewing complex work, and developing others
Strong technical toolkit: advanced SQL
experience with a programming language such as Python or R
and comfort working with modern data warehouses and observability tools (for example Databricks and Datadog)
Deep experience with BI tools such as Looker, including designing and maintaining performant, cost-conscious dashboards that teams can safely use for self-serve decision-making
Experience with payments and subscription analytics (for example authorization and settlement rates, bill-through, recapture, passive churn, payment service provider volume share, LTV, unit economics) and lifecycle or cohort analysis
Experience with experimentation and event instrumentation for billing, payments, or identity flows, including defining success metrics, working with experimentation platforms such as StatSig, and producing clear experiment readouts and narratives for senior audiences
Excellent communication and stakeholder management skills, with a track record of translating complex analyses into clear, concise stories and influencing senior partners across product, engineering, finance, and operations

Job Responsibility

Lead end-to-end analytics for the payments lifecycle, including authorization and settlement, retries and dunning, recapture, passive churn, and bill-through, and tie these metrics directly to subscriber, revenue, and unit economics outcomes
Develop and own the core Payments KPI framework (for example Payment Success Rate, authorization and settlement rates, payment service provider volume share, cost per transaction, cost of ownership, fraud and chargeback guardrails) and use it to guide strategy and vendor decisions
Lead analytics for Identity flows, including account creation, authentication, login and signup friction, error and lockout rates, dormant account behavior, and identity risk and safety metrics, and build the initial analytics foundation and metrics framework for the Identity squad
Build and maintain reliable dashboards and reporting that provide a holistic view of Payments & Identity health, designed with performance, cost, and self-serve use in mind, primarily using Looker and Databricks
Partner with Product, Engineering, Finance, and Operations on payments & identity strategy, routing and configuration changes, fraud controls, billing changes, and other key initiatives, quantifying tradeoffs across revenue, cost, risk, and customer experience
Drive instrumentation, observability, and data quality for Payments and Identity by defining event and data requirements, partnering with engineering on tracking and monitoring, and putting in place checks and alerts for key flows and metrics
Collaborate with Data Platform and Data Engineering on data models that make Payments and Identity data easier to query, debug, and monitor, and that support fast experimentation and operational reporting
Manage and mentor analysts (starting with a payments-focused analyst), providing coaching, feedback, and review, and helping define best practices for Payments & Identity analytics

What we offer

Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees
12 weeks paid parental leave
Short-term/long-term disability plans
401k/RSP matching
Onboarding stipend for home office peripherals + accessories
Learning & Development allowance
Learning & Development programs
Quarterly stipend for Wellness, WiFi, etc.
Mental Health support & resources
Free subscription to the Scribd Inc. suite of products

Fulltime

Banking Fraud Analyst

As part of the, relatively new, Banking Fraud team in Chicago you will be workin...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

2+ years of experience in fraud at a financial institution
Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover, APP fraud, etc.)
Highly analytical and proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
Willingness to make difficult decisions and quickly learn and iterate from these experiences
Skilled at using data to drive decisions
Able to work both on your own and with others, taking ownership where your knowledge is needed
A strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures, sharing ideas to improve efficient teamwork

Job Responsibility

Pro-active and hands-on in improving our fraud operations processes
Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods

Fulltime

Fraud Analyst

We are looking for an experienced Fraud Analyst to join our team on a long-term ...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Possess 4–8+ years of experience in fraud and risk analysis, preferably within SaaS, eCommerce, or FinTech industries
Demonstrate solid expertise in digital fraud, payment risks, chargebacks, and account abuse
Proficient in querying and analyzing large datasets using Snowflake and other data tools
experience with Tableau or similar BI platforms
Exhibit excellent communication skills, capable of presenting findings and influencing stakeholders effectively
Able to balance detailed fraud investigations with strategic contributions to long-term fraud prevention initiatives
Self-motivated and capable of managing fraud detection workflows independently
Proven ability to thrive in a fast-paced SaaS/FinTech environment, delivering both tactical execution and strategic insights

Job Responsibility

Investigate flagged accounts and transactions to validate legitimate customers and reduce unnecessary friction
Monitor fraud metrics such as fraud-to-sales ratios, false positives, and fraud pressure to identify trends and mitigate risks
Analyze customer data to uncover patterns, close detection gaps, and refine fraud prevention strategies
Develop and maintain dashboards and reports using tools like Snowflake and Tableau to track fraud KPIs and provide actionable insights
Collaborate with cross-functional teams, including Product, Engineering, and Customer Success, to identify and address gaps in payment and sign-up processes
Offer data-backed recommendations to minimize fraud losses and enhance detection accuracy
Contribute to the development of scalable fraud detection policies and workflows to adapt to evolving trends
Support the formulation of long-term fraud strategies while delivering short-term solutions to reduce exposure
Serve as a trusted advisor to internal stakeholders by translating data insights into clear, actionable plans

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Merchant Fraud Analyst

As part of the Merchant Fraud team in Chicago you will be working closely with R...

Location

United States , Chicago

Salary:

85000.00 - 110000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

1-3 years of experience in fraud at a financial institution
Knowledge of the payments ecosystem, issuing and acquiring, and the fraud types impacting mainly issuers (e.g., chargeback fraud, scams, account takeover)
Highly analytical and data-apt
proficient in using data to identify emerging trends, drive investigations, and suggest improvements to fraud operations policies and tooling
Experience with fraud prevention, fraud detection, fraud investigations and fraud remediation in the banking sector
Willingness to make difficult decisions and quickly learn and iterate from these experiences
skilled at using data to drive decisions
Able to work both on your own and with others, taking ownership where your knowledge is needed
a strong collaborator who is comfortable with connecting with colleagues globally across different teams and cultures

Job Responsibility

Monitor and investigate transaction patterns, account activities, and user behavior patterns to detect and mitigate fraudulent activities in real-time
Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed
Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols
Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detection and prevention methods

What we offer

equity (RSUs)

Chargeback Analyst

Helpware

Location:
Philippines , Cebu

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:Philippines , Cebu

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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