Chargeback Analyst Job at NTT DATA (Gurgaon)

Customer Technical Services Analyst I

The Customer Technical Services Chargeback Team is looking for a Customer Techni...

Location

Poland , Warsaw

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Understanding of Chargebacks and Dispute Resolution: Preferably, an understanding of chargebacks and dispute resolution, including familiarity with the associated processes, regulations, and industry standards, as well as the ability to handle and resolve disputes effectively
Possess Technical Proficiency in Payment Systems: Show strong technical skills in payment processing systems and familiarity with the operational workflows of card issuers
Exhibit Analytical and Problem-Solving Abilities: Display exceptional analytical skills to identify trends and develop effective strategies for dispute resolution
Demonstrate Excellent Communication Skills: Be proficient in communicating complex technical information clearly and effectively to various stakeholders, including card issuers and internal teams
Show Attention to Detail and Accuracy: Maintain a high level of precision in documenting and managing dispute cases to ensure compliance and accurate record-keeping

Job Responsibility

Investigate and Resolve Disputes: Thoroughly investigate transaction disputes, gather necessary documentation, and resolve chargeback claims in accordance with regulatory and card network rules
Communicate with Stakeholders: Liaise with customers (issuers), and internal teams to provide updates, request additional information, and ensure timely resolution of disputes
Analyze Chargeback Trends: Monitor and analyze trends in chargebacks to identify patterns and improve overall process efficiency
Maintain Accurate Records: Ensure meticulous documentation and record-keeping of all dispute and chargeback cases for compliance, reporting, and future reference
Ensure Compliance: Adhere to regulatory requirements and industry standards to mitigate risks and avoid penalties

Fulltime

Banking Operations Analyst

As a Joint Recovery Processing/Chargeback Analyst, you will be part of a special...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Fraud and Dispute Management: Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Chargeback Processing: Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Compliance and Reporting: Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Competitive salary based on experience and qualifications
Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Supervisor, Contracts and Chargebacks

Under general supervision of the Manager of Contracts and Chargebacks Administra...

Location

United States , Remote

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Undergraduate degree from a 4-year university (undergraduate degree paths might include: Business, Economics, Accounting, Finance, Computer Science, etc)
5+ year(s) working experience
1+ year of remote management experience is required
Knowledge of Contract & Chargeback process is desirable
Experience in the pharmaceutical industry is preferred
Proficient in Microsoft Word, Excel, and Power BI
Prior experience in SAP is desirable
Strong written and verbal communication skills
Exceptional presentation skills
Excellent interpersonal skills

Job Responsibility

Lead, guide, and develop a team of senior analysts and analysts
Ensure timely updates of all contract pricing and membership information into the contract management database system
Assist in identifying the cause for variances in contracts
Receive, identify, and resolve discrepancies associated with assigned supplier contract issues
Communicate effectively with customers / suppliers / external partners to resolve inquiries in a timely manner
Validate daily/weekly/monthly/quarterly contract maintenance reports and make appropriate contract management database system changes
Assist in the reconciliation of chargebacks
Oversee the timely collection of monies due from Supplier and the aging goals as planned by senior management
ensure write-off dollars are minimized
Coordinate with the Finance and Accounts Receivable teams to identify and resolve invoice discrepancies

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime