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NTT DATA · Finance

Chargeback Analyst

India, Gurgaon · Job Posted June 02, 2026

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Job Description

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance with industry regulations. Candidates should have a bachelor's degree in finance or business administration and 1-4 years of relevant experience. Strong analytical, communication, and problem-solving skills are essential for success in this role. Opportunities for professional growth are available within the Credit Card Operations department.

Job Responsibility

Manage fraud and dispute cases
Ensure compliance with industry regulations

Requirements

Bachelor's degree in finance or business administration
1-4 years of relevant experience
Strong analytical, communication, and problem-solving skills

What we offer

Professional growth opportunities within the Credit Card Operations department

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Gurgaon

Chargeback Analyst

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Chargeback Analyst

8 matching positions

Chargeback Analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Competitive salary based on experience and qualifications
Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback Analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor's degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Competitive salary based on experience and qualifications
Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgoan

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime

Chargeback analyst

The Chargeback Analyst will manage fraud and dispute cases, ensuring compliance ...

Location

India , Gurgaon

Salary

Expiration Date

Until further notice

Requirements

Bachelor’s degree in finance, Business Administration, or a related field preferred
Minimum of 1-4 years of credit card and/or financial experience
Recoveries/chargeback experience within the financial services sector
Knowledge of Association rules and regulations
TS2/TDR knowledge considered an asset
Demonstrated analytical and problem-solving skills
Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint)
Excellent communication skills in English (listening, verbal, written) with emphasis on active listening, probing, and negotiation skills
Personal qualities including adaptability, flexibility, even-temperament, focus, and reliability
Willingness to pursue continuous learning and self-development

Job Responsibility

Job Responsibility

Effectively analyze and process Fraud/Dispute cases using the TDR case management system, ensuring all internal service levels are met
Manage all phases of the chargeback lifecycle in accordance with Association Rules and Regulations
Proactively manage and investigate potential fraud cases
Process system-generated retrieval requests, ordering cardholder-initiated supporting documentation where appropriate
Handle cardholder and non-cardholder-initiated disputes for monetary recovery in the First Cycle Chargeback
Respond to merchant challenges and assess next steps in the Second Cycle Representment
Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
Decisioning Pre-arbitration, Case Filing, and Good-faith Collections
Maintain a thorough understanding of all Association Rules and Regulations and communicate these to cardholders
Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team

What we offer

Opportunities for professional growth and development within the Credit Card Operations department

Fulltime