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Our manufacturing logistics and supply team ensures that customers and patients receive the medicines they need precisely when they need them. By embracing challenges, imagining new possibilities, and taking decisive action, you will help accelerate the delivery of medicines to the world. Your role is crucial in making sure that life-saving treatments are available promptly, transforming potential obstacles into opportunities for innovation and efficiency. Join us in our mission to bring essential medicines to those in need, faster and more effectively than ever before.
Job Responsibility:
Develop and manage relationships with new and existing clients to provide exceptional customer service
Oversee the entire process of Customer Sales Orders from receipt to product delivery efficiently
Ensure accurate documentation of all necessary shipping and market-specific documents
Report weekly period estimates, address customer complaints, and meticulously track these complaints
Manage low shelf-life products by issuing, recording, and monitoring undertakings, and provide regular updates to customers and business users
Support and improve the Inbound Logistics process, including identifying and documenting continuous improvement projects
Handle customer escalations and manage communication regarding delivery coordination
Adhere to lean principles, maintain daily meetings, and implement visual management processes
Manage personal and team workflow, professional development, and provide input on performance assessments
Apply expertise to achieve broad objectives, influence relationships, complete complex assignments, and lead specific projects, ensuring compliance and quality in nonstandard work
Requirements:
High School Diploma or GED with at least 6 years of experience
Strong communication skills
Good knowledge of MS Office
Experience with Import and Export Documentation
Ability to manage multiple tasks and priorities
Strong problem-solving skills
Attention to detail and accuracy
Nice to have:
Understanding of the SAP environment
Possesses a positive continuous improvement mindset
Ability to work collaboratively in a team environment
Excellent organizational skills
Ability to adapt to changing priorities
Strong analytical skills
Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use