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Sopra Steria Logo Sopra Steria · IT - Software Development

Chapter Lead Service Owners - Product Manager

Luxembourg, Leudelange · Job Posted March 28, 2025

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Job Description

We are looking for an experienced Chapter Lead/Product Manager to lead a team of Service Owners driving 22 squads delivering over 60 IT services. Unlike traditional product management roles, this position also focuses on service delivery management and communication, ensuring that our services meet both operational needs and strategic business goals, while being promoted to end users to ensure large adoption. As a Product Manager, you will oversee the lifecycle of these services from inception to delivery, ensuring they perfectly align with user expectations, customer & regulatory requirements, and performance metrics. You will work closely with cross-functional teams, including architects, operations, and business stakeholders, to support them in understanding business needs, define and prioritize work in accordance with the SAFe methodology.

Job Responsibility

  • Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
  • Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
  • Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
  • Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
  • Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

Requirements

  • 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
  • Strong ability to drive a team, and impulse end user customer focused orientation
  • Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
  • Good understanding of DevSecOps principles
  • Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
  • Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
  • Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
  • Experience with budgeting, forecasting, and financial oversight for service-related projects
  • Fluency in English (written and spoken) is required
  • proficiency in any other European language is a plus
  • EU citizenship

Nice to have

  • SAFe certification (SAFe Product Manager/Owner or similar)
  • Familiarity with ITIL service management practices or certifications
  • Proven track record of stakeholder management in complex, multi-vendor environments

What we offer

  • Access to our Sopra Steria training and personal development academy
  • A company car lease or mobility budget
  • A company laptop and new iPhone
  • Private health insurance coverage
  • Meal vouchers
  • Social security and pension plan
  • A competitive salary
  • 26 holiday days
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