CrawlJobs Logo
Sopra Steria Logo Sopra Steria · IT - Software Development

Chapter Lead Service Owners - Product Manager

Luxembourg, Leudelange · Job Posted March 28, 2025

Job offer has expired

Job Link Share

Job Description

We are looking for an experienced Chapter Lead/Product Manager to lead a team of Service Owners driving 22 squads delivering over 60 IT services. Unlike traditional product management roles, this position also focuses on service delivery management and communication, ensuring that our services meet both operational needs and strategic business goals, while being promoted to end users to ensure large adoption. As a Product Manager, you will oversee the lifecycle of these services from inception to delivery, ensuring they perfectly align with user expectations, customer & regulatory requirements, and performance metrics. You will work closely with cross-functional teams, including architects, operations, and business stakeholders, to support them in understanding business needs, define and prioritize work in accordance with the SAFe methodology.

Job Responsibility

  • Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
  • Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
  • Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
  • Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
  • Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

Requirements

  • 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
  • Strong ability to drive a team, and impulse end user customer focused orientation
  • Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
  • Good understanding of DevSecOps principles
  • Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
  • Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
  • Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
  • Experience with budgeting, forecasting, and financial oversight for service-related projects
  • Fluency in English (written and spoken) is required
  • proficiency in any other European language is a plus
  • EU citizenship

Nice to have

  • SAFe certification (SAFe Product Manager/Owner or similar)
  • Familiarity with ITIL service management practices or certifications
  • Proven track record of stakeholder management in complex, multi-vendor environments

What we offer

  • Access to our Sopra Steria training and personal development academy
  • A company car lease or mobility budget
  • A company laptop and new iPhone
  • Private health insurance coverage
  • Meal vouchers
  • Social security and pension plan
  • A competitive salary
  • 26 holiday days
Sopra Steria - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Chapter Lead Service Owners - Product Manager

8 matching positions

SRE Chapter Lead

As Site Reliability Engineering Chapter Lead, you will own the development of SR...
Location
Location
Greece , Athens
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Computer Science, Engineering, or a related field
  • 5+ years of experience in Site Reliability Engineering, IT Operations, DevOps, or similar roles
  • 2–3+ years of experience coaching, mentoring, or leading technical communities or teams
  • Strong hands-on background in cloud platforms (e.g. AWS, GCP, Azure, OCI) and large‑scale systems
  • Proven expertise in monitoring, logging, and observability tools (e.g. Prometheus, Grafana, ELK stack)
  • Strong experience with CI/CD pipelines, automation, scripting (Python, Bash), and Infrastructure as Code (Terraform, Ansible)
  • Solid understanding of containerization and orchestration (Docker, Kubernetes)
  • Experience with incident & problem management, root cause analysis, and service resiliency design
  • Passion for continuous learning, knowledge sharing, and capability building
  • Agile mindset, able to foster collaboration and continuous improvement across squads
Job Responsibility
Job Responsibility
  • Guide and grow a community of SRE experts working within cross‑functional teams
  • Act as Chapter Product Owner for SRE practices, tooling, and skills development
  • Allocate SRE resources across teams based on seniority, priority, and business criticality
  • Organize chapter rituals to nurture best practices, knowledge sharing, and innovation in reliability engineering
  • Act as a servant leader, supporting organisational maturity and readiness rather than controlling delivery
  • Define, maintain, and harmonize SRE chapter principles and standards across the organization
  • Mentor and coach SREs, enabling growth in both technical depth and breadth
  • Promote and embed SRE principles such as SLIs/SLOs, error budgets, automation first mindset, and blameless postmortems
  • Ensure technical integrity and quality consistency across the full-service lifecycle (design, build, deploy, operate)
  • Drive continuous improvement of monitoring, alerting, observability, and incident/problem management practices
What we offer
What we offer
  • Award-winning work environment -certified #1 Top Employer in Greece
  • Competitive pay, bonus & remuneration package
  • Private Health & Medical Insurance
  • Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
  • Unlimited access to learning resources and trainings
  • Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
  • Spirit of Vodafone Day: one day each quarter dedicated to your personal development
  • Extra days off: Vodafone Day, Family Day, Volunteering Day
  • Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
  • Special employee offers and discounts
  • Fulltime
Read More
Arrow Right

Product Owner Solutions

The Product Owner within the Solutions team has the role of defining, standardiz...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant technical knowledge of telecom, IT&C and IoT solutions
  • Understanding of IAAS, PAAS and SAAS technology architectures and components
  • Understanding of B2B telecom sales channels and how connectivity services merge with IoT and ICT
  • Applied knowledge of cyber and physical security in the context of business solutions
  • Experience in collaborating with external partners and technology providers, including negotiating SLAs and KPIs
  • Ability to understand complex technical information and evaluate solutions against business objectives
  • Knowledge of agile methodologies, development processes and solution design best practices
  • Understanding of end-to-end Sell–Build–Run processes and profitability reporting
  • Networking and influencing skills at entry and middle levels of the organization
  • Experience in delivering commercial projects in complex organizations
Job Responsibility
Job Responsibility
  • Coordinates initiatives to define, standardize and deliver assigned commercial solutions, ensuring that they comply with business, technical and compliance requirements (legal, GDPR, security, finance), in collaboration with relevant stakeholders and external partners
  • Builds and maintains complete documentation of solutions: functional and non-functional requirements, process flows, responsibilities, SLAs, KPIs, delivery plans and Go2Market, in accordance with the strategy defined by the Chapter Lead
  • Manages internal requests received from commercial (sales, marketing, presales) and technical (VBTS, IT, architecture) teams, contributing to their prioritization according to business value and delivery capacity
  • Coordinates the delivery of assigned solutions, ensuring compliance with deadlines, budgets and deliverable quality, in collaboration with execution teams and technology partners
  • Ensures that managed solutions and services comply with internal compliance regulations and contributes to the dissemination of these requirements within the team and to the stakeholders involved
  • Coordinates the definition and implementation of end-to-end Sell–Build–Run processes for managed solutions, ensuring clarity of responsibilities and operational efficiency at all stages
  • Coordinates the construction of customer journeys for external customers and internal users (e.g. sales teams), to guarantee a coherent and predictable Go2Market experience
  • Contributes to the development of Go2Market materials (product presentations, operational processes, guides for sales teams and customers), in collaboration with the technical, customer operations, marketing, sales enablement and go2market teams
  • Monitors the execution of solutions in the portfolio, following up on deadlines, budgets, deliverable quality and defined performance indicators (KPIs), periodically reporting progress to the Chapter Lead
  • Contributes to the development of business cases for managed solutions, providing inputs on costs, estimated revenues, profitability model and associated risks
What we offer
What we offer
  • Hybrid working regime 2 days from the office, 3 days remote
  • Special discounts for Vodafone employees, Friends & Family offers
  • Demo telephone subscription - unlimited (voice and data)
  • Voucher for the purchase of a mobile phone
  • Medical subscription to a top private clinic & other medical benefits
  • Insurance for hospitalization and surgical interventions
  • Life insurance
  • Meal tickets
  • Bookster subscription
  • Participation in development programs and challenging projects in the leadership area
  • Fulltime
Read More
Arrow Right

Squad Lead

It is a hugely exciting to time to join the API Tribe as we start to expand our ...
Location
Location
Salary
Salary:
Not provided
admiralgroup.co.uk Logo
Admiral Group Plc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active Scrum Master experience for 3+ years, operating with software development team that was applying scrum mastery techniques, lean agile principles and practices resulting in effective ROI
  • Knowledge and experience of Agile development techniques like: User Stories, Continuous Integration, ATDD - Acceptance Test Driven Development, TDD - Test-driven development, Continuous Testing, Pairing and Automated Testing
  • Knowledge and experience of using Kanban Boards including the production of effective and timely squad performance monitoring reporting
  • Knowledge and experience with operating with an embedded SDLC process underpinned by Lean Agile practices
  • Project management fundamentals with the ability to apply principles, tools and techniques to develop/plan, manage or execute projects to ensure successful completion
  • Experience operating within heavily regulated environments including external regulated consumer products and service offerings
  • Knowledge and experience in the use of tools such as: Jira, Confluence etc.
  • SAFe® 5 Agilist certification
  • Agile Management Foundation
  • Scrum Master certification (CSM Certified Scrum Master, PSM – Professional Scrum Master)
Job Responsibility
Job Responsibility
  • Accountable for maximising Squad’s ability to deliver Sprint goals and contribute to Tribe OKRs
  • Accountable for Squad level ceremonies integrity, consistency and effectiveness driving Squad value
  • Manages ‘scope and delivery’ related risks , issues and mitigations
  • Accountable to both the Squad as a whole and each individual Squad member performing as a servant leader
  • Accountable for supporting the Squad to live the following agile values: productivity, quality, transparency, and openness over internal politics in everything it does
  • Responsible for ensuring Squad level ceremonies like Daily Huddles, Sprint Planning, Sprint Demos, Sprint Review etc. are conducted focusing on value return
  • Responsible for the effective and consistent operational performance for the scrum process as the Scrum Master
  • Responsible for Identifying, tracking, removing and escalating both blockers and impediments at Squad level to maintain both pace and flow of value
  • Responsible for ensuring compliance to Guardrails and Squad level activities
  • Responsible for owning and managing risks, issues and dependencies at Squad level
What we offer
What we offer
  • Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • You also have the option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
  • Fulltime
Read More
Arrow Right

Solution Designer

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Türkiye , İstanbul
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree from Computer Engineering and other related departments
  • 8+ years of experience in software analysis, design, development or engineering
  • Broad knowledge of software technologies and development processes, particularly Scrum, Kanban, TDD /BDD, disciplined agile delivery and lean development
  • High level knowledge of cloud technologies, micro service architecture and AI technologies
  • Experience with unit testing tool
  • Experience in designing and integrating solutions using Camunda BPM, PostreSQL, SQL/PL SQL NoSQL databases such as MongoDB
  • Customer-focused, dependable solution-oriented, team-oriented
  • Ability to apply a systematic, disciplined and analytical approach to problem-solving
  • Result-oriented, highly motivated leader with excellent interpersonal communication and negotiation skills
  • Eagerness for quality and continuous improvement of processes
Job Responsibility
Job Responsibility
  • Analyze and prioritize technology/business environment & requirements for the assigned projects
  • Refine and review business requirements, influencing them to ensure the most effective use of IT resources during scoping, defining and designing end-to-end solutions
  • Leads and contributes solutions creation and handshake solutions with stakeholders
  • Provide cost/effort estimates to solution
  • Preparing scoping&technical solution design documents
  • Asseses the risks of projects
  • Support user acceptance testing
  • Contribute to the coordination of third parties, such as vendors, outsourced partners, or parent companies, to ensure the delivery of solutions. across domains and technologies remains aligned
  • Ensure all products, services, solutions design and developed in line with Group and TR IT’s target architecture and strategy
  • Ensure product/service documentation is complete and up-to-dateFollow new technologies, features and standard bodies with their usability, compatibility and interoperability matters in line with company strategies
What we offer
What we offer
  • Vflexy: Flexible Benefits Program
  • Hybrid working kit
  • Ergonomic kit allowance
  • Digital meal voucher
  • Flexible transportation allowance
  • Employee assistance hotline & counselling
  • Comprehensive and flexible private health insurance
  • Discounted price deals for wide range of products & services
  • Fulltime
Read More
Arrow Right
New

IT Training Lead

The IT Training Lead will drive technology learning and user adoption across the...
Location
Location
United States , Delray Beach
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in IT training, instructional design, technical enablement, or learning and development
  • Strong knowledge of Microsoft 365
  • Excellent communication, facilitation, and content development skills
  • Ability to translate technical concepts into practical, user-friendly training.
Job Responsibility
Job Responsibility
  • Design, develop, and deliver IT training programs in instructor-led, virtual, and self-paced formats
  • Take lead in the Microsoft Copilot and AI training strategy, including onboarding, advanced use cases, responsible AI usage, and ongoing enablement
  • Partner with IT leadership to support new technology rollouts, system upgrades, and digital transformation initiatives
  • Create and maintain training content, including videos, guides, tutorials, and job aids
  • Identify skill gaps and develop targeted learning solutions to improve adoption and productivity
  • Gather feedback and measure training effectiveness to continuously improve programs.
Read More
Arrow Right
New

K Kitchen Representative

The position includes, but is not limited to, the following essential job duties...
Location
Location
United States , New Albany
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills
  • Team player who can work well with others or independently
  • Acts with integrity
  • keeps commitments
  • Contagious positive attitude
  • Focuses on achieving results while having fun
  • Frequently bend, twist at waist, kneel, squat, stand, and walk
  • Occasionally climb and descend ladders
  • Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Job Responsibility
Job Responsibility
  • Provides excellent guest service in a fast and friendly manner
  • Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
  • Prepares and serves food items in accordance with all Brand, Company, and health department regulations
  • Ensures product quality, food safety, and operational standards are met
  • Keeps accurate cash, sales, and inventory control records
  • Follows all government laws and safety codes
  • Completes reports on all incidents following our 5-minute rule policy
  • Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
What we offer
What we offer
  • Medical, Dental, Vision, Term Life and AD&D plans
  • Flexible spending and health savings accounts (FT)
  • Vacation paid time off
  • Company holidays paid at time and a half
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Discount Meal Benefit
  • Wellness Plan
Read More
Arrow Right
New

K Kitchen Representative

Location
Location
United States , Decatur
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication skills
  • Team player who can work well with others or independently
  • Acts with integrity
  • keeps commitments
  • Contagious positive attitude
  • Focuses on achieving results while having fun
  • Frequently bend, twist at waist, kneel, squat, stand, and walk
  • Occasionally climb and descend ladders
  • Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Job Responsibility
Job Responsibility
  • Provides excellent guest service in a fast and friendly manner
  • Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
  • Prepares and serves food items in accordance with all Brand, Company, and health department regulations
  • Ensures product quality, food safety, and operational standards are met
  • Keeps accurate cash, sales, and inventory control records
  • Follows all government laws and safety codes
  • Completes reports on all incidents following our 5-minute rule policy
  • Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
What we offer
What we offer
  • Medical, Dental, Vision, Term Life and AD&D plans
  • Flexible spending and health savings accounts (FT)
  • Vacation paid time off
  • Company holidays paid at time and a half
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Discount Meal Benefit
  • Wellness Plan
Read More
Arrow Right
New

Restaurant Assistant Manager

This position assists the Restaurant Manager (RM) with daily operations of the r...
Location
Location
United States , Holly Springs
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full time required
  • availability during all hours of operation and at least one hour pre-opening and post-closing required
  • Valid state Driver's License required
  • Excellent communication skills
  • Motivates, coaches, and leads team members
  • Acts with integrity
  • keeps commitments
  • Contagious positive attitude
  • Focuses on achieving results while having fun
  • Ability to gain control during stressful situations
Job Responsibility
Job Responsibility
  • Assists the Restaurant Manager with daily operations of the restaurant and supervises the team in their absence
  • Leads and coaches Restaurant Team Members and partners with the management team to maintain the Company and Brand operational standards
  • Provides excellent guest service in a fast and friendly manner
  • coaches and corrects team
  • Conducts second interviews for team members and shift leads
  • Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
  • Assigns shift duties to team members and follows up to ensure completion
  • Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
  • Coaches team members to follow guidelines for food preparation and production management
  • Cascades relevant information to team members and assists with new product training
What we offer
What we offer
  • Unlimited tip pooling
  • Medical, Dental, Vision, Term Life and AD&D plans
  • Flexible spending and health savings accounts
  • Short-Term Disability
  • Vacation paid time off
  • Company holidays paid at time and a half
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Fulltime
Read More
Arrow Right